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computer keeps freezing


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#1
shaz

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i dont know much bout pc's at all so if u want a description u gonna have to tell me how to get that info....my problem is my pc runs slow, right from starting pc...after a little while, most times this is..it freezes on me..i have done all the norton tests, the basic computer tests from my system tools thingy etc...usually there is no problems...my pc wont do a system restore and i cant defrag as well...what do i do, should i throw my pc out the door????
if anyone could help in well u know..easy terms, please do, i would appreciate it very much
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#2
Smokey

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Welcome shaz <_<!

No, no please don't throw out your computer :D! Just kidding. It can probably be fixed. To help us to pinpoint your problem, let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results. :D
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#3
shaz

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wow thanks for the quick reply..i d/l that hijack..here is the log, i hope this helps <_<

Logfile of HijackThis v1.97.7
Scan saved at 10:18:13 AM, on 14/04/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\PROGRAM FILES\AGNITUM\OUTPOST FIREWALL 1.0\OUTPOST.EXE
C:\PROGRAM FILES\SYSAI\SYSAI.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://server224.sma...earch/?new-hkcu
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ninemsn.com.au/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.window...stmpl1&sstring=
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://default-homep...rt.cgi?new-hklm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://server224.sma...earch/?new-hklm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://pcworld.idg.com.au
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: myBar BHO - {0494D0D1-F8E0-41ad-92A3-14154ECE70AC} - C:\PROGRAM FILES\MYWAY\MYBAR\1.BIN\MYBAR.DLL
O2 - BHO: (no name) - {290507D3-4593-0A0E-437D-CCD8F83F2340} - C:\PROGRAM FILES\COOL MOVE MESS\COAL AXIS.DLL
O2 - BHO: (no name) - {01C5BF6C-E699-4CD7-BEA1-786FA05C83AB} - C:\PROGRAM FILES\SYSAI\PLG0\APROPOSPLUGIN.DLL
O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - C:\WINDOWS\TWAINTEC.DLL
O2 - BHO: IE Agent - {00000000-0000-0000-0000-000000000221} - C:\PROGRAM FILES\LYCOS\IEAGENT\CSIE.DLL
O2 - BHO: (no name) - {0019C3E2-DD48-4A6D-ABCD-8D32436323D9} - C:\WINDOWS\BXXS5.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Copernic Agent - {F2E259E8-0FC8-438C-A6E0-342DD80FA53E} - C:\Program Files\Copernic Agent\CopernicAgentExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: My &Search Bar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\PROGRAM FILES\MYWAY\MYBAR\1.BIN\MYBAR.DLL
O3 - Toolbar: FindPlusTray - {2C883DBC-53E1-E8FF-95C4-4583B6C74E79} - C:\PROGRAM FILES\COOL MOVE MESS\COAL AXIS.DLL
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [AtiKey] Atitask.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [AtiCwd32] Aticwd32.exe
O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
O4 - HKLM\..\Run: [bxxs5] RunDLL32.EXE C:\WINDOWS\BXXS5.DLL,DllRun
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background
O8 - Extra context menu item: Search Using Copernic Agent - C:\Program Files\Copernic Agent\Web\SearchExt.htm
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra 'Tools' menuitem: Launch Copernic Agent (HKLM)
O9 - Extra button: Copernic Agent (HKLM)
O9 - Extra 'Tools' menuitem: Track Page Using Copernic Agent (HKLM)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://pcworld.idg.com.au
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/z...s/heartbeat.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yaho...s/yinst0401.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg...t/c381/chat.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.syma...n/bin/cabsa.cab
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#4
Resident_Blonde

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Hey Shaz,

Don't worry, and don't toss out the puter.... I had a sim. problem and Admin helped me out right away...

If they can fix out this mess, "meaning :D me" :D They will be able to help you out...

Good luck ! <_<

Staci
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#5
Smokey

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You have a few you can fix. Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items, then click fix checked.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://server224.sma...earch/?new-hkcu
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.window...stmpl1&sstring=
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://default-homep...rt.cgi?new-hklm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://server224.sma...earch/?new-hklm
O2 - BHO: myBar BHO - {0494D0D1-F8E0-41ad-92A3-14154ECE70AC} - C:\PROGRAM FILES\MYWAY\MYBAR\1.BIN\MYBAR.DLL
O2 - BHO: (no name) - {290507D3-4593-0A0E-437D-CCD8F83F2340} - C:\PROGRAM FILES\COOL MOVE MESS\COAL AXIS.DLL
O2 - BHO: (no name) - {01C5BF6C-E699-4CD7-BEA1-786FA05C83AB} - C:\PROGRAM FILES\SYSAI\PLG0\APROPOSPLUGIN.DLL
O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - C:\WINDOWS\TWAINTEC.DLL
O2 - BHO: IE Agent - {00000000-0000-0000-0000-000000000221} - C:\PROGRAM FILES\LYCOS\IEAGENT\CSIE.DLL
O2 - BHO: (no name) - {0019C3E2-DD48-4A6D-ABCD-8D32436323D9} - C:\WINDOWS\BXXS5.DLL
O3 - Toolbar: My &Search Bar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\PROGRAM FILES\MYWAY\MYBAR\1.BIN\MYBAR.DLL
O3 - Toolbar: FindPlusTray - {2C883DBC-53E1-E8FF-95C4-4583B6C74E79} - C:\PROGRAM FILES\COOL MOVE MESS\COAL AXIS.DLL
O4 - HKLM\..\Run: [bxxs5] RunDLL32.EXE C:\WINDOWS\BXXS5.DLL,DllRun
O14 - IERESET.INF: START_PAGE_URL=http://pcworld.idg.com.au

If you do not use MSN Messenger you can fix this entry as well:

O4 - HKCU\..\Run: [msnmsgr] "C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background

Reboot your PC.

Then delete the following:

C:\PROGRAM FILES\MYWAY <-- This Folder
C:\PROGRAM FILES\COOL MOVE MESS <-- This Folder
C:\PROGRAM FILES\SYSAI <-- This Folder

If you would please, rescan with HijackThis and post a fresh log.
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#6
shaz

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:D hey nathan i followed ur instructions....when i finish checking those things and then ran the fix checked items, it came with message saying this will permanently delete and/or repair what u selected unless make a backup....cos of unsure what to answer yes/no i clicked yes...when i closed the hijack box i had everything i selected on my desktop as backup files...is that spose to happen?..was i spose to say no to that question :D ...anyways after i rebooted i openeda new folder on my desktop on put all those backup files in there, then i went anddeleted those 3 programs mentioned in ur last reply and now here is the new scan log :P
what do i do with those backups..can i put them on floppy or can i delete them??

i really appreciate ur help on this <_<
oh yeah and hey...i think my pc is running better, not too sure though cos only been 5 mins i been on here after i done that hijack thing :o

take care
Shaz
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#7
Smokey

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Yeah you did it right, good job <_<. A new hijackthis log would help us see if there is anything left on your system. Go ahead and delete those backups :D. To prevent those annoying backups in the future, click the "config" button on the bottom-right of hijackthis. Once there, just uncheck "Make backups before fixing". The line below that is the option for that confirmation you got after clicking "fixed checked". Please keep that one checked, you might have checked an item you need on accident :D.
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#8
shaz

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whoops i forgot to put that last log on here :D
im still getting the freezing problem but so i hope this helps
this site is great and u ppl are great <_<


Logfile of HijackThis v1.97.7
Scan saved at 10:26:07 AM, on 15/04/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://pcworld.idg.com.au
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Copernic Agent - {F2E259E8-0FC8-438C-A6E0-342DD80FA53E} - C:\Program Files\Copernic Agent\CopernicAgentExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [AtiKey] Atitask.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [AtiCwd32] Aticwd32.exe
O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background
O8 - Extra context menu item: Search Using Copernic Agent - C:\Program Files\Copernic Agent\Web\SearchExt.htm
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra 'Tools' menuitem: Launch Copernic Agent (HKLM)
O9 - Extra button: Copernic Agent (HKLM)
O9 - Extra 'Tools' menuitem: Track Page Using Copernic Agent (HKLM)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/z...s/heartbeat.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yaho...s/yinst0401.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg...t/c381/chat.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.syma...n/bin/cabsa.cab
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#9
admin

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Your logs looks clean <_<

However, since your still having problems, try this free online virus scan:
http://housecall.antivirus.com/

And, this free trojan scan:
http://www.moosoft.com/

How do you prevent spyware from being installed again? We strongly recommend installing SpywareBlaster (it's free for personal use).

Prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted pests.
Block spyware/tracking cookies in Internet Explorer and Mozilla/Firefox.
Restrict the actions of potentially dangerous sites in Internet Explorer.
Consumes no system resources.

Download, run, check for updates, download updates, select all, protect against checked. All done. Check for updates every couple of weeks. If you have any errors running the program like a missing file see the link at the bottom of the javacool page.
Link to SpywareBlaster: http://www.javacools...areblaster.html

It's also very important to keep your system up to date to avoid unnecessary security risks. Click Here to make sure that you have the latest patches for Windows.
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#10
Smokey

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My fault. Keep the backups and recheck the backups option in HiJackThis. Make HiJackThis it's own folder and put it in it. Something like C:/HJT or C:/HiJackThis. Please forgive me <_<.
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#11
shaz

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i d/l that moo cleaner and ran a scan..it found 4 different trojans with 15 in total and i cleaned those up...the housecleaner thing wouldnt load for me so i couldnt do that one and now im just d/ling the spywareblaster....
I'm still having serious freezing problems here where im only able to stay online up to maybe an hour or 2 max, but alot of times ony 15-20mins....i was gonna run the moo cleaner again but it seem to have disappeared off my pc with only the tc mode there...... <_< any suggestions????
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#12
admin

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Do you have the latest virus definitions for Norton Antivirus? Have you run a full system scan?

You can find some more online virus tools here:
http://www.geekstogo...hp?showtopic=38
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#13
shaz

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<_< yeh i ran a full system scan
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#14
admin

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Don't want to keep asking the same question, but are your references up-to-date? They shouldn't be more than a few days old. Many people either let their subscriptions expire, or don't have Live Update configured.
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#15
shaz

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thats cool, ur questions dont annoy me actually i am quite glad to answer them even if i am repeating but to answer ur question...yesss. i done a full up-date just yesterday <_<
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