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IRQL_NOT_LESS_OR_EQUAL bsod problem


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#1
oxygenuk

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hi these problems started yesterday for the first time ever and has happened a few more times since then

these bsod's appear out of nowhere, for instance yesterday i was browsing the net and it happend, the 2nd time it happened i cant remember, and the last time (about an hour ago) it happened while i was playing a game ive had on my system for about a year.

the only programs iv installed since this started happening is messenger plus and a couple of games like trackmania sunrise and a couple atari demos

ive unistalled messenger plus recently, but i have a feeling this wont fix the problem.

ive had the pc for about a year so its pretty new too.

my system specs are

win xp
amd sempron 2800
maxtor 120gb hdd
768mb ddr ram
geforce 6200

i hope someone can help as this is starting to worry and also starting to annoy me now

thanks in advance :) :tazz: :)
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#2
valis

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need to know more info than that. First off, when if the screen goes away too fast for you to read it, right click on my computer, go to the advanced tab, click on settings in the startup and recovery box, and then untick the 'automatically start' radio button. Then, the next time it happens, we need to have the hexadecimal (that's the stuff that looks like 0x00000D1, or whatever, PLUS the file name that follows that, such as http.sys, or something similar. Most likely (but not always) it will be a .sys file.

That info will help us narrow down the cause and therefore, the solution.

v
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#3
dsenette

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also...just for your saftey...when you installed messenger plus...did you install the extra stuff...can't remember their teminoligy off hand...but...basically...the spyware that they bundle with it?
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#4
oxygenuk

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nope i know all about that bunlded spyware junk on msgplus but didnt install it :tazz:

thanks for the help, if it happens again ill get them little error codes for you guys!
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#5
oxygenuk

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well it seems it isnt dead as i got another bsod today :) :tazz:

but the top error message was a bit diffrent, this time it said DRIVER_IRQL_NOT_LESS_OR_EQUAL :)

i made sure to write down the weird letters and numbers today too, they are:-

stop: 0x000000D1 (0x6a006a01,0x00000002,0x00000000,0x6a006a01)

i also did a hijackthis log as i have a feeling somebodys gonna ask me for one, heres that too :)

Logfile of HijackThis v1.99.1
Scan saved at 10:23:54, on 04/02/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\TuneUp Utilities 2006\WinStylerThemeSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\system32\UAService7.exe
C:\WINDOWS\system32\wwSecure.exe
C:\Program Files\Say the Time\SayTime.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Maxthon\Maxthon.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\kev\LOCALS~1\Temp\Rar$EX00.969\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - C:\PROGRA~1\FlashGet\jccatch.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: TGTSoft Explorer Toolbar Changer - {C333CF63-767F-4831-94AC-E683D962C63C} - C:\Program Files\TGTSoft\StyleXP\TGT_BHO.dll
O2 - BHO: FlashFXP Helper for Internet Explorer - {E5A1691B-D188-4419-AD02-90002030B8EE} - C:\PROGRA~1\FlashFXP\IEFlash.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: (no name) - {8892C699-6978-4DD9-8EB2-951C93DB4F62} - (no file)
O3 - Toolbar: StealthSurf X-treme Toolbar - {DB264E15-F83B-4603-BFC1-4EA7E3204686} - C:\Program Files\StompSoft\StealthSurf X-treme\AnonIEBar.dll
O3 - Toolbar: (no name) - {00000000-5736-4205-0008-f7ed0776fb27} - (no file)
O4 - HKLM\..\Run: [Say the Time] C:\Program Files\Say the Time\SayTime.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKCU\..\Run: [STYLEXP] C:\Program Files\TGTSoft\StyleXP\StyleXP.exe -Hide
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.lookitsme.co.uk
O15 - Trusted Zone: *.rapidshare.de
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zon...kr.cab31267.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zon...er.cab31267.cab
O16 - DPF: {665585FD-2068-4C5E-A6D3-53AC3270ECD4} (FileSharingCtrl Class) - http://appdirectory....sharingctrl.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zon...ro.cab32846.cab
O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zon...ss.cab31267.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/...s/msnchat45.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{770FF3C7-5A0E-4366-A818-7CFFC11E1D92}: NameServer = 62.241.163.200 62.241.162.201
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O21 - SSODL: IconPackager Repair - {1799460C-0BC8-4865-B9DF-4A36CD703FF0} - C:\WINDOWS\system32\iprepair.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe (file missing)
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
O23 - Service: StyleXPService - Unknown owner - C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
O23 - Service: TuneUp WinStyler Theme Service (TUWinStylerThemeSvc) - TuneUp Software GmbH - C:\Program Files\TuneUp Utilities 2006\WinStylerThemeSvc.exe
O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Sony DADC Austria AG. - C:\WINDOWS\system32\UAService7.exe
O23 - Service: Washer Security Access (wwSecSvc) - Webroot Software, Inc. - C:\WINDOWS\system32\wwSecure.exe



i look forward to your replys

Edited by oxygenuk, 04 February 2006 - 04:34 AM.

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#6
gerryf

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what did you install or update recently?
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#7
oxygenuk

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i installed winfax pro recently but then i unistalled it and i also installed cyberlink power director then unistalled that.

i recently installed need for speed most wanted too, umm i cant really think of any others, i think thats about it to be honest :tazz:
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#8
rumble291

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I have the same problem. I think its the driver for my GFX card so im updating it.
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#9
oxygenuk

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thanks for the suggestion rumble, i updated my gfx.

dunno if thatll work though, im hoping a staff member still replys with their opinion on this matter aswell :tazz:
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#10
DeSade

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I had a very similar problem to this.

It was caused by the AC 97 audio codec from the onboard sound chip.

I disabled the chip and installed a Sound Blasted Audigy card and never had a problem since.

The AC 97 really doesn't get along with nVidia gfx cards.
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#11
oxygenuk

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ah right, i have ac97 etc so it could be that.

the problem is i wouldnt have a clue how to install anything hardware related, i.e. opening up the tower etc
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#12
gerryf

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try updating the audio driver first
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#13
valis

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under the stop error,
stop: 0x000000D1 (0x6a006a01,0x00000002,0x00000000,0x6a006a01), there should be a .sys file. That will be the driver that is causing you grief. As you recently installed winfax, I would not be surprised to see that it is somehow norton related, as I have had issues with that app and that error in the past. Let us know what the name of the .sys file is.

v
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#14
oxygenuk

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under the stop error,
stop: 0x000000D1 (0x6a006a01,0x00000002,0x00000000,0x6a006a01), there should be a .sys file. That will be the driver that is causing you grief. As you recently installed winfax, I would not be surprised to see that it is somehow norton related, as I have had issues with that app and that error in the past. Let us know what the name of the .sys file is.

v


there is no sys file or or other kind of file listed.

all it is is the error message in caps and the weird jumble of numbers and letters...
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#15
valis

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well, it's odd that it doesn't point to what is causing the problem. Here is what MS has to say:

http://support.micro...kb;en-us;317326

I doubt that that will apply to you, however. Have you checked the event viewer logs? Those can be found by going to start > run > eventvwr.msc. Look under both apps and system, and report back what has the exclamtion points, including hte event id's, next to them. To access the event id's, simply double click on the event in question.

v
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