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#1
Critter

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I downloaded several Windows Updates and since then I cannot view my Hotmail account. I can access it from another computer, so the problem must be with my computer. I tried going back to the Windows Updates, thinking that's what started the problem. Everytime I go there, I get a message either saying "Explorer has caused an error in MSHTML.DLL" or "Explorer has caused an error in KERNEL32.DLL".
In my Hotmail account, it asks for my password. I put it in and click Sign In. The next page I get is blank, but it says Done in the lower left corner.
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#2
NeilA

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Firstly reset all of your advanced settings in internet explorer as well as the security zones. It may be caused by security and ability to use secure sockets layer pages.

If you still have the problem then try reinstalling IE.

hope that helps.
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#3
NeilA

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Clear your cache as well. Thats your temp internet files.
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#4
barbtech

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Hi,
I had the same problems with hotmail. Suddenly, I kept getting a blank page and couldn't get into hotmail. I tried ALL the online solutions that I could find. None worked. I went onto msn and placed a support request for the hotmail. After one day everything worked back the way it did before. Second day I received and email saying that the problem was on their side and it was now fixed.
I would have been working forever trying to fix the problem if I didn't notify support via the MSN support request.

Hope this helps someone else who was like me, just about to pull their hair out!

P.S. Hotmail only offers support via email, so I had to be patient.
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