Thanks for getting back to me so quickly
I have dis-abled the sophosAV and still no joy. I followed the installation cd and this same message is appearing. The usb cable is 1 of 2 that i've tried, 1 of them being brand new. I've tried with printer switched off and then switched on when I follow the trouble shooting page and no joy. My Spyware and SAV are run twice weekly, kept updated the same.
Im wandering if there is something missing from my computer, as, I used to have a Canon S300 printer connected and that installed and worked fine for 3 years, but the printer head needed replacing, so I bought a HP Deskjet 5440, I had to return it as I could not get it installed no matter what I tried. I talked to HP on numerous occasions telling them the problem and they could not get it to install either. I need a printer at home,. so was advised to try an Epson printer, but I am beginning to feel it was not the HP that was the problem as I am experiencing similar insatallation problems with the Epson.
The Canon was a basic printer compared to the HP and Epson, it did not have Photo facility, just basic.
is my computer lacking some software that would make it install the printer.