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comp freezing/restarts


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#1
silencex

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ok well as my topic says my computer freezes or restarts on its while in gameplay. i only play WoW (World of Warcraft) and CS: Source. at first i thought it was my video card; which wasn't the problem and it has been replaced. second i thought it was my power supply on a fritz; its been replaced. then i checked the power plugs on my mother board and they are fine. and now i tried a the whole format my comp and re-install everything in the proper order. my comp freezes up within the 1st 5 minutes the game is on or just freezes when everything just loads. i have the up to date drivers for the vid card and bios. i know there was something else to update but i can't remember it is. but anyway any ideas on what can be wrong? help would be greatly appreciated.

comp specs are in my profile for any more info just let me know

Edited by silencex, 10 February 2006 - 12:14 AM.

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#2
Fenor

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Hi silencex! Welcome to G2G!

The problem you are having is usually related to an overheating problem with one of the components of your computer, so lets try to figure out which one it is.

Download Speedfan, using the link in my signature (The download link is in the first line of the second paragraph), and install it. Once it's installed, run the program and post here the temperatures it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.

Also, please go into the Event Viewer and see what errors occurred at the time your computer freezes/reboots.

Click START-->RUN and type EVENTVWR.MSC and hit ENTER.

Look under SYSTEMS AND APPLICATIONS for items with RED X's that happened at the SAME time as your problem...List them here.

Fenor

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#3
silencex

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hi thanks for the reply i have downloaded speedfan and here is the info that you wanted.

Temp1:25C
Temp2:21C
Temp3:-6C
Temp: 1C
HD0: 21C
HD1: 31C


Vcore1: 1.52V -12V: -4.30V
Vcore2: 2.54V -5V: -1.13V
+3.3V: 3.36V +5V: 4.14V
+5V: 4.87V Vbat: 3.09V
+12V: 12.22V

now while i was writing this info down the -12V, -5V, and +5V kept fluctuating so yea i don't know

ok now for the other info you wanted me to post. i went to eventvwr.msc and i looked for red x's and i only found 1. o also i don't have just a SYSTEM AND APPLICATION i only have them seperately. so i checked both and this is the info i got but it wasn't during the time of when it happened.

Event Type: Error
Event Source: .NET Runtime Optimization Service
Event Category: None
Event ID: 1101
Date: 2/10/2006
Time: 1:22:21 AM
User: N/A
Computer: SILENCE-AF97820
Description:
.NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Failed to compile: System.Web, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a . Error code = 0x80131506


For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


ok i just started the game and my computer got restarted so lemme go check what it says in the event log. well all i got was the the blue I information in both application and in system. the time was 4:06:30ish thats for me if u want to know what they were.

Edited by silencex, 10 February 2006 - 03:09 PM.

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#4
gerryf

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when you replaced the video card, did you replace it with a different card completely, or a different card of the same model?

Did you
update video drivers
update audio drivers
update game with patches?
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#5
silencex

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i originally had a ati radeon 9700pro and i switched over to the current card i have right now. the game and video drivers i have are up to date with the current drivers that are provided. audio... i never did. i guess i'll do it right now after this post
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#6
Fenor

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Just by looking at the following information from your last post, I would say that you need to get a new power supply. the -12V, -5V and +5V are seriously off and if they are correct it would be a miracle why your computer can even boot up.

Fenor
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#7
silencex

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hmm i actually just got this power supply about a week ago. maybe the wall plug?? what should be around the normal numbers for the outages??

just out of curiosuty if the -12V and -5V get negative numbers i'm guessing thats really bad right? so far the -12V peaked at about -10 and the -5V peaked at -3 well i'm going to be in the process of pluggin my computer into a different outlet in my house so i'll see how that goes or else i'm just going to get a battery

Edited by silencex, 11 February 2006 - 11:58 AM.

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#8
Fenor

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hmm i actually just got this power supply about a week ago. maybe the wall plug?? what should be around the normal numbers for the outages??

Possibly could be the wall plug. Has this just started happening or has it happened all along? Also, is your computer plugged into a power strip (surge protector) or straight into the wall outlet?

just out of curiosuty if the -12V and -5V get negative numbers i'm guessing thats really bad right? so far the -12V peaked at about -10 and the -5V peaked at -3 well i'm going to be in the process of pluggin my computer into a different outlet in my house so i'll see how that goes or else i'm just going to get a battery

The -5V and -12V should have negative numbers and your power supply looks good. Have you updated your chipset, video card and sound card drivers to their latest versions? Also, make sure you have DirectX 9.0c installed, which you should or the game wouldn't start. You can also go to START-->RUN and type dxdiag. In the new window that appears, click on the tabs and run all of the tests that are listed on each tab and make sure your computer passes all of them.

Fenor
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#9
memberix

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Go to start>run type dxdiag . under the tab sound disable sound acceleration by moving the slider all the way to the left
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#10
silencex

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hey fenor thanks for your help so far. well just up until 5 minutes ago my comp was connected to a power strip. but right now i have it connected through an extension wire to another wall plug in another room. i still haven't tested out to see if my comp freezes. because just thinkin about it when i took it somewhere else it worked fine. i have also had updated everything that you asked. but will disableing the sound acceleration do anything?? i'm going to test out my comp now i'll update in a few

ok i won't be able to test it right now but i left speed fan on since then and actually the -12V and -5V has gone positive. the most i've seen so far is about 0.40 on the -12V and about 1.30 on the -5V.

Edited by silencex, 12 February 2006 - 01:57 PM.

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#11
silencex

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ok here we go i tried to run a game again and it froze again. but this time i got a red x in system. so heres the info.


Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 2/12/2006
Time: 1:53:49 PM
User: N/A
Computer: SILENCE-AF97820
Description:
Error code 1000000a, parameter1 c0020030, parameter2 00000002, parameter3 00000000, parameter4 8051e912.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 30 1000000
0020: 61 20 20 50 61 72 61 6d a Param
0028: 65 74 65 72 73 20 63 30 eters c0
0030: 30 32 30 30 33 30 2c 20 020030,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 38 30 35 31 00, 8051
0050: 65 39 31 32 e912

just to tell you though i usually don't get these errors when it happens. this happens like 1 out of maybe 50 times. unless its the same things and i don't get a red x
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