[warchild2112]

I recently installed a usb 2.0 card (4 external ports/1 internal port). The USB gets power to my ipod and webcam but the computer doesn't recognize the devices. When I check the device manager it says the usb is working properly the drivers are updated. Please help. Thanks

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01 Warchild212 USB External Card Problem with HDD
11th Feb 2006

A few questions -

(1) – Were the USB Devices installed prior to – [Installation of USB Expansion Card] –
(2) – Did PnP find – [New Hardware] – when installing new USB Card –
(3) – How many USB Ports originally on PC
(4) – List all USB Devices installed on PC – including HUBs
(5) – Do all these devices function with new card
(6) – Did ipod & webcam work on/in Original USB Ports
(7) – What is reason for External USB Card Installation
(8) – Who is Manufacturer & What Model Number is USB Card

Download Attachment for – [Device Manager Enhancement Instructions] – This will prepare – [Device Manager] – to view USB Device History –

The plan is to use [Device Manager] – to Uninstall all the [Non Present Instances] of your ipod & webcam that Device Manager should be able to view now – You do this by opening the Driver Folder for these devices using [Device Manager] & use the Uninstall Driver Tab – Then Restart PC to complete the Uninstall Process – Then connect the webcam & turn on – PnP should find [New Hardware] & Install webcam –

Jack123

 01__Device_Manager_Enhancement_Instructions_.doc   24.5KB   67 downloads

[Jack123]

01 Warchild212 USB External Card Problem with HDD
11th Feb 2006

A few questions -

(1) – Were the USB Devices installed prior to – [Installation of USB Expansion Card] –
(2) – Did PnP find – [New Hardware] – when installing new USB Card –
(3) – How many USB Ports originally on PC
(4) – List all USB Devices installed on PC – including HUBs
(5) – Do all these devices function with new card
(6) – Did ipod & webcam work on/in Original USB Ports
(7) – What is reason for External USB Card Installation
(8) – Who is Manufacturer & What Model Number is USB Card

Download Attachment for – [Device Manager Enhancement Instructions] – This will prepare – [Device Manager] – to view USB Device History –

The plan is to use [Device Manager] – to Uninstall all the [Non Present Instances] of your ipod & webcam that Device Manager should be able to view now – You do this by opening the Driver Folder for these devices using [Device Manager] & use the Uninstall Driver Tab – Then Restart PC to complete the Uninstall Process – Then connect the webcam & turn on – PnP should find [New Hardware] & Install webcam –

Jack123

 01__Device_Manager_Enhancement_Instructions_.doc   24.5KB   67 downloads

[warchild2112]

(1) – Were the USB Devices installed prior to – [Installation of USB Expansion Card] –
Yes
(2) – Did PnP find – [New Hardware] – when installing new USB Card –
No. I did install the drivers manually
(3) – How many USB Ports originally on PC
3 USB 1.0 ports (2 in the rear, 1 in front)
(4) – List all USB Devices installed on PC – including HUBs
I actually unstalled everything hoping that would help
There was an ipod, pc-cam, scanner and game controller previously installed
(5) – Do all these devices function with new card
None of the devices are working even though they are getting power (ipod charges and pc-cam light comes on)
(6) – Did ipod & webcam work on/in Original USB Ports
Yes
(7) – What is reason for External USB Card Installation
Wanted USB 2.0-suppose to be much faster for file transfer to ipod.
(8) – Who is Manufacturer & What Model Number is USB Card
Manufacturer is SYBA. Model # SY-VIA-5US

Thanks

[Jack123]

02 – Warchild2112 USB External Card Problem with HDD
11th Feb 2006

(2) – Did PnP find – [New Hardware] – when installing new USB Card –
No. I did install the drivers manually

(1) – What drivers
(2) – Where did you obtain them
(3) – How Manually did you install
(4) – Where did you install – What folder
(5) – What [Service Pack] is installed –
(6) – How old is PC
(7) – Is WIN 2000 XP – an upgrade from WIN 9X
(8) – Are you sure that this is a USB Card –
(9) – Where is it plugged in at
(10)– Looks like a USB Hub – and is not self Powered –
(11)- Where are you posting from – South America – Argentina – Chile
(12) –

The USB drivers are usually located on the Service Pack Installation CD and need to be loaded onto the PC in a System’s Directory & then installed by PnP

(4) – List all USB Devices installed on PC – including HUBs
I actually unstalled everything hoping that would help
There was an ipod, pc-cam, scanner and game controller previously installed

Try removing new USB Card & then see if you can reinstall all the USB Devices –

(8) – Who is Manufacturer & What Model Number is USB Card
Manufacturer is SYBA. Model # SY-VIA-5US

I could not find out much info on this part – can you post the description & specs back –

Jack123

[warchild2112]

(1) – What drivers
(2) – Where did you obtain them
(3) – How Manually did you install
(4) – Where did you install – What folder
The PNP evidently didn't recognize the card. There was a drivers disk that came with the card. I then went to the syba website and downloaded updated drivers. I'm not sure where the files were installed to. I just ran them.
(5) – What [Service Pack] is installed –
Service Pack 2
(6) – How old is PC
Probably about 3 years old. It is a Pentium 4 1.6 GHZ. I should probably clarify that the original USB 1 ports are attached to the board. The new card inserts into a PCI slot.
(7) – Is WIN 2000 XP – an upgrade from WIN 9X
It is not an upgrade. Windows XP Home 2002
(8) – Are you sure that this is a USB Card –
Yes. The description on the box says: USB2.0 4+1 Ports Card.
(9) – Where is it plugged in at
PCI slot
(10)– Looks like a USB Hub – and is not self Powered –
(11)- Where are you posting from – South America – Argentina – Chile
United States
(12) –

I can reinstall the devices under the USB 1
For some reason the Windows does recognize the new card. That is my problem. If the slot was bad I wouldn't be getting power, right?
Here is the description from the vendor:

Syba USB2.0 4 Ext + 1 Int PCI Controller Card - Model #SD-VIA-5U
VIA 6202 USB2.0 PCI Card With 4 ext + 1 Int Ports
PCI Local Bus Ver 2.2 Compliant
USB Version 2.0
each port 480Mbps
USB 1.1 Device Compatible
USB 2.0 EHCI and USB 1.1 OHCI Compliant
Supports up to 127 USB Devices
4 External and 1 Internal Ports
Over current protection, each port 500mA
USB-A connector

Thanks again for your help.

[Jack123]

03 – Warchild2112- [USB External Card Problem with HDD]
11th Feb 2006

Where are you posting from – South America – Argentina – Chile
United States

Sorry – I misread your time zone -

The PNP evidently didn't recognize the card. There was a drivers disk that came with the card. I then went to the syba website and downloaded updated drivers. I'm not sure where the files were installed to. I just ran them.

The drivers should have been in Service Pack 2 – Usually the Drivers on the CD would be for WIN 98 & not WIN 2000 –

Did PnP actually start with – [Found New Hardware] Dialogue & begin the Installation Process & requested a Driver Location -

I'm not sure where the files were installed to. I just ran them.

I am not sure what you mean – by – [I just ran them]

Probably about 3 years old. It is a Pentium 4 1.6 GHZ. I should probably clarify that the original USB 1 ports are attached to the board. The new card inserts into a PCI slot.

Ok – Download the Free Home Edition of Everest – Run & Attach 3 Reports – See Attachment & follow the Instructions for [Running Everest] – [Making Reports] & [Attaching Reports] –
http://www.filehippo...d_everest_home/

Syba USB2.0 4 Ext + 1 Int PCI Controller Card - Model #SD-VIA-5U
VIA 6202 USB2.0 PCI Card With 4 ext + 1 Int Ports
PCI Local Bus Ver 2.2 Compliant
USB Version 2.0
each port 480Mbps
USB 1.1 Device Compatible
USB 2.0 EHCI and USB 1.1 OHCI Compliant
Supports up to 127 USB Devices
4 External and 1 Internal Ports
Over current protection, each port 500mA
USB-A connector

Syba USB2.0 4 Ext + 1 Int PCI Controller Card - Model #SD-VIA-5U is the VIA Controller Chipset – that is why I could not locate any information – and is probably assembled in Mexico – The VIA Chipset has some Anomalies associated with it – And may not be compatible with your PC – By running Everest & Attaching the reports – I can make an analysis of your Motherboard & develop a work-around-plan to install this USB Board

I located the driver download & that was for Win 98/98SE/ME – it said WINall-but did not include Win 2000 because the required Driver would be found in the Service Pack 2 CD – So you probably was trying to install wrong driver & PnP did not recognize it –

Send the reports so I can see what you have in the way of USB Host Controllers – Download Attachment and follow instructions

Jack123

 01_EVEREST_3F_Attatchment.doc   31KB   44 downloads

EDITED – Search for this USB Driver – usbehci.sys –

(1) – Click [Start]
(2) – Highlight [Search]
(3) – Open – [For files or folders]
(4) – Type – usbehci.sys – in the [search for files or folders named] Window
(5) – Set to Look in – [C Drive]
(6) – Check Advance Options Block
(7) – Check – [Search Sub Folders] – Option Block
(8) – Click – [Search Now] Tab to begin Search
(9) – Record Location of usbehci.sys – This is USB Enhanced Host Controller Interface required for USB 2.0 PCI Card –

Let me know if it – [is] – or – [is not] on your PC –

Jack123

Edited by Jack123, 11 February 2006 - 10:50 PM.

[warchild2112]

Did PnP actually start with – [Found New Hardware] Dialogue & begin the Installation Process & requested a Driver Location -
-PnP did not recognize any new hardware. Nothing at all.

I am not sure what you mean – by – [I just ran them]
-As I downloaded the driver I ran it from the temp folder. I do not know where it saved it to.

I have attached the report. The Everest Home Edition was discontinued so I used the Ultimate Edition Trial. Hope it helps. Thanks

Attached Files

•  Report.htm   233.32KB   35 downloads

[warchild2112]

usbehci.sys was located in C:\WINDOWS\Driver Cache\i386\sp2.cab

[Jack123]

04 – Warchild2112- [USB External Card Problem with HDD]
12th Feb 2006

[quote]usbehci.sys was located in C:\WINDOWS\Driver Cache\i386\sp2.cab[/quote]

Ok- PnP should be able to locate it – Your PC is ACPI supported – which means PnP should recognize your new USB Card -
____________________________________________________________________________

Your hard drive is 18 Gb & only has 3% free space – [~500 Mb] – Clean your Temporary Internet Files to free up some space –

(1) – Click – [Start Button]
(2) – Highlight – [Settings]
(3) – Open – [Control Panel]
(4) – Open – [Internet Options]
(5) – Click – [General] Tab
(6) – Click – [Delete Cookies] Tab – Then click – [OK]
(7) – Click – [Delete Files] Tab – Check – [Delete Offline Content] & Click – [OK]
(8) – Click – [Clear History] Tab – Click – [YES]
(9) – Click – [OK] Tab at bottom of page – to exit

Next you can defrag your Hard Drive – This should free some more space -
__________________________________________________________________________

[quote]01__Device_Manager_Enhancement_Instructions_.doc ( 24.5k ) Number of downloads: 1[/quote]

I see that you downloaded [Device Manager Enhancement] – Attachment – Have you prepped – Device Manager] & able to see – [Non Present Devices] – Notably USB

We will use this feature later -
____________________________________________________________________________

Next Post – will walk you thru PnP installation of USB Card – Here is a TIP – [Posting Quotes] –

(1) – Add - [q uote] – Before your quoted text – Remove the space between [q] & [u]
(2) – Add – [/ quote] – After your quoted text – Remove the space between [/] & [q]
(3) – [Select] – The Text you want quoted
(4) – [Copy] – The Selected Text
(5) – [Paste] – The Copied Text into your Post
(6) – [Place] – [quote ] – directly in front of – [Pasted Text] – leave – [No Space] – Butt directly against
(7) – [Place] – [/ quote] – directly behind – [Pasted Text] – leave – [No Space] – Butt directly against

I had to Add the extra space between the characters - so they would show/appear - You also have to use the OPEN Bracket & CLOSING Brackets - With no spacing -
______________________________________________________________________________

Jack123

Edited by Jack123, 12 February 2006 - 10:35 AM.

[warchild2112]

I just tried moving the card to a different PCI slot and upon turning the PC on "found new hardware". I guess something was wrong with the port. I guess the answer is always the most obvious. Sorry to have wasted your time. Thanks for your efforts. I appreciate it.

I know about my harddrive problem. I have bought a new 300 GB hardrive which is my next project. Hopefully I won't need your help.

[Jack123]

05 – Warchild2112- [USB External Card Problem with HDD]
12th Feb 2006

I just tried moving the card to a different PCI slot and upon turning the PC on "found new hardware". I guess something was wrong with the port. I guess the answer is always the most obvious. Sorry to have wasted your time. Thanks for your efforts. I appreciate it.

Good – Glad it works-

No time wasted – It may not be bad slot – Just that the other slot uses different IRQ Resource – that may have conflicted with USB – Another Anomaly with PnP Devices –

How is other USB Devices – Everything working Ok -

know about my harddrive problem. I have bought a new 300 GB hardrive which is my next project. Hopefully I won't need your help.

This was highlighted in [Everest Report] – Its a good tool to use – for future problems – Here is a suggestion -
Check Local Library for – [Upgrading & Repairing PCs] – 16th Edition by Scott Mueller – 15th edition would be ok if available – see link – you may want to consider getting 2 smaller drives -
http://maxtor.custhe...p?&p_faqid=1937

Jack123