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XP problems


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#1
s3ngy

s3ngy

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Hi,
I have recently had a load of viruses on my computer and I think I have removed them all, I used AVG as I had norton before this but the virus messed it up.

Since this virus problem I have not been able to install any programs or open links in IE. I guess they are both linked as the same problem occurs.

When I run the auto run on a CD to install a program (for example HP ipaq software) the first screen loads and gives me an intro then you click the next button it just displays a blank window (nothing but white).
This also happeneds with IE, when you click on a link to open in a new window a new window does appear but again there is nothing in it, (a blank white window). Can anyone help me please?? :tazz:

Also a minor problem that doesnt really bother me but if there is a cure I would like to know it, when ever I try and run windows media player it displays the message "an internal application error has occured". I have tried installing the new verision etc but I cant find a cure.


Hope someone can help me with some if not all of this. ;)
Thanks a lot
Luke
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#2
coachwife6

coachwife6

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Please Click here!, and follow the recommendations in the guide.

If you're still having trouble, We'll need you to use a free diagnostic tool, Hijack This. Follow the instructions in step five of this guide, and post your log as a new topic in the Hijack This forum. It will get a better response there from the people most qualified to analyze logs.

Most of what Hijack This lists lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.
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