[disturbd17]

I am having a problem installing sp2. i have it all downloaded, but about 30 minutes after installation has started, it says it cannot complete and there was an error and could not be installed, I tried doing what the microsoft site says to do but that has done nothing. can anyone help?

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Hi disturbd17!

What is the EXACT error message that you are receiving when trying to install Service Pack 2?

Fenor

[Fenor]

Hi disturbd17!

What is the EXACT error message that you are receiving when trying to install Service Pack 2?

Fenor

[disturbd17]

It says that the setup was interrupted and it has to go back to the original configuration

[dsenette]

that doesn't sound like an EXACT error message...

[disturbd17]

Now the computer wont start. It just gets caught in a loop of resetting any mode you try to pick to start windows in.

[Retired Tech]

Windows XP logon screen does not appear and the computer continuously restarts

SYMPTOMS

When you start your computer, the Microsoft Windows XP startup screen appears, and then the computer may restart. The Windows XP logon screen does not appear.

CAUSE

This issue may occur if the Kernel32.dll file is missing or damaged.

RESOLUTION

To resolve this issue, use the Windows Recovery Console to extract a new copy of the Kernel32.dll file from the original Windows XP CD. To do this, follow these steps:

1. Start the Recovery Console. If you do not have the Recovery Console installed, start it from the Windows XP CD.

To do this, follow these steps:

a. Insert the Windows XP CD, and then restart the computer. If you are prompted, select any options that are required to start from the CD.

b. When the text-based part of the Setup program starts, follow the instructions that appear on your screen. To select the repair or recover option, press R.

c. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the recovery console.

d. When you are prompted, type the Administrator password.

2. At the command prompt, type cd system32, and then press ENTER.

3. Type ren kernel32.dll kernel32.old, and then press ENTER.

4. Type map, and then press ENTER.

5. Note the drive letter that is assigned to the CD-ROM drive that contains the Windows XP CD. It is appears in a format that is similar to the following format:

D: \Device\CdRom0


6. Type the following command, and then press ENTER:

expand drive\i386\kernel32.dl_

Where drive is the drive letter of the CD-ROM drive that contains the Windows XP CD).

For example, type:

Expand d:\i386\kernel32.dl_

Note Include the underscore character after the "L" in Kernel32.dl_.

You receive the following message: Kernel32.dll
1 file(s) expanded.


7. Type exit. The computer restarts.

8. Remove the Windows XP CD, and then start the computer as you regularly do.

APPLIES TO
Microsoft Windows XP Professional Edition
Microsoft Windows XP Home Edition

[disturbd17]

the person that owns the computer does not have the cd with her.

[Retired Tech]

It can be any same version as was installed XP CD

You are unlikely to make progress this without an XP CD

[disturbd17]

unlikely or impossible?

[Retired Tech]

You could get lucky, otherwise a CD will be needed to replace system files

Start the System Restore tool at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a command prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click the following article number to view the article in the Microsoft Knowledge Base:

http://support.micro....com/kb/315222/


A description of the Safe mode boot options in Windows XP