I went to the Control Panel to remove and got a message that Norton GoBack was running and to disable. I tried only to find that I could not disable. I went back to Symantec who advised me to download and install SymKBFix.msi. This is where things went wrong I Installed and ran. On completion I was told to restart. I got the boot details up but then it went to a Norton page saying that the computer had crashed during uninstall and did I wish to continue. I clicked "Yes" but the progress bar got to 2% then the computer froze.
The only way was to turn off. I got a screen showing Norton GoBack and to push the space bar to get other boot options. I did this but every thing I tried would start and then freeze up. On restarting I get the Windows XP start up screen but that flashes off and I go to screen that states " We are sorry for the inconveniece but Windows did not start...... Start Windows Normally. Last known Configuration etc." I have tried each one with no success. I have asked for help from Symantec but the only thing they came back with was to use my laptop to download a program to a floppy. The problem is I dont have a floppy drive on the desktop. I have downloaded "ngbboot.iso" and have burnt it onto CD. But I have not been able to reboot from this because it seems that my machine was not set up to boot from a CD and it keeps refering me back to A drive which I dont have. I would purchase A floppy drive to run off a USB but I would expect to have to use a CD to install and this at this time I can not do.
Any help would be really be most welcome.