I had the same thing normal.dot wanted saving every time and some of my doc, xls and pps files were not available. So I started looking after a couple of hours of going through the internet and some forums I found a file called officeav.dll (btw I found the file name on Tech Trax site) I use NAV corporate Edition and office 2003. I found that I can disable it inside some of the NAV programs but not in Corporate edition so I went to Symantec and searched for officeav.dll and found the link below I also included some of the page that I used to unregister the officeav.dll file both the problem of the normal.dot file and the files not being available were cured using the unregister command. Deleting normal.dot file will not work and will cause huge problems if you or a client has done changes to the file, as they all will be lost when you delete the file. Also obviously uninstalling and reinstalling Office will not fix the problem. As the officeav.dll file will still registered.
this link will show you were to turn off the Norton protect for office Tech Trax
To unregister the Norton AntiVirus 2002 plug-in Microsoft Office 2000 or XP:
1. Click Start, and then click Run.
2. Type--or copy and paste--one of the following, depending on how NAV is installed:
If NAV is installed a stand-alone product:
regsvr32 -u "c:\program files\norton antivirus\officeav.dll"
If NAV is installed as part of SystemWorks:
regsvr32 -u "c:\program files\norton systemworks\norton antivirus\officeav.dll"
3. Click OK at any prompts or messages.
A link to the full text in Symantec's KB
Edited by rpsibew110, 30 May 2006 - 05:14 AM.