[delica88]

hey
i have just got a new epson photo RX520 and also previously i had a hp psc 1610
the problem is that whenever i get round to installing the drivers to both printers the installation fails and tells me that "the specified port is unknown".
is there anything that could resolve this as the hp printer had worked previously but just stopped
thanks

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For the Epson, are you installing with the anti virus off, the printer connected but switched off until set up prompts you to switch it on

[Retired Tech]

For the Epson, are you installing with the anti virus off, the printer connected but switched off until set up prompts you to switch it on

[delica88]

i have done that and it still happens

[Retired Tech]

Ask them here

Welcome to EPSON e-Talk Live Customer Inter@ction Centre

http://etalk.epson.co.uk/

This is the UK one so it will likely be tomorrow now unless you have similar thing in your area

[delica88]

well i have not had a chance to get on the site as whenever i have done it is closed. my physics teacher at school told me that im the bios you can change the parrallel port settings which may help such as ecp and epp. what do you think

[delica88]

here is my motherboard and bios info if you need


Motherboard Properties
Motherboard ID 03/03/2003-nForce-A7N266VM
Motherboard Name Asus A7N266-VM

Front Side Bus Properties
Bus Type DEC Alpha EV6
Bus Width 64-bit
Real Clock 133 MHz (DDR)
Effective Clock 267 MHz
Bandwidth 2132 MB/s

Chipset Bus Properties
Bus Type HyperTransport v1.0
Bus Width 8-bit

Motherboard Physical Info
CPU Sockets/Slots 1
Expansion Slots 3 PCI, 1 AGP
RAM Slots 2 DIMM
Integrated Devices Audio, Video
Form Factor Micro ATX
Motherboard Size 240 mm x 240 mm
Motherboard Chipset nForce220D

Motherboard Manufacturer
Company Name ASUSTeK Computer Inc.
Product Information http://www.asus.com/...ucts1.aspx?l1=3
BIOS Download http://support.asus....SLanguage=en-us



Field Value
BIOS Properties
BIOS Type Award Medallion
Award BIOS Type Award Modular BIOS v6.0
Award BIOS Message ASUS A7N266-VM ACPI BIOS Rev AC1005 006
System BIOS Date 03/03/03
Video BIOS Date 11/02/01

BIOS Manufacturer
Company Name Phoenix Technologies Ltd.
Product Information http://www.phoenix.c...cts/default.htm
BIOS Upgrades http://www.esupport....fm?refererid=40

Problems & Suggestions
Suggestion Are you looking for a BIOS Upgrade? Contact eSupport Today!
Suggestion System BIOS is more than 2 years old. Update it if necessary.
Suggestion Video BIOS is more than 2 years old. Update it if necessary.

d it

[Retired Tech]

Which country are you in so I can look for an Epson site which is awake when you are

Are you using USB to connect it

[delica88]

im from the uk also and yes i do use usb

[Retired Tech]

Have a go with this, (set up and installing) if it does not help, post back and I will get hold of them tomorrow

http://self-help.eps...B1233708C0B17A1

[delica88]

im sorry none of this helped

[delica88]

oh by the way im thinking of putting in a usb card into the pc do you reckon this may make the printer work

[Retired Tech]

Let me check with Epson first

[delica88]

ok thanks

[Retired Tech]

Do other USB peripherals work

Can you click start then right click my computer, click properties, hardware then device manager and scroll down to USB Controllers, click the + to look for yellow markings

[delica88]

my pen drive and mp3 players work which is the only other thing i really use on usb. there are no yellow markings on the usb in device manager