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System keeps rebooting


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#1
bbruce

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Couldn't install NAV as I was told I didn't have permission (I have) so I decided to download AVG.
Looks like I picked up a virus before I could do this as my system keeps rebooting. It does it even in Safe Mode so I can't run vcleaner.exe from a floppy - or can I?
I was hoping to find a virus zapping boot disk such as Dr Solomon's Magic Bullet - is there such an animal?
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#2
gerryf

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if you have ntfs, I don't know of any magic bullet like program that can detect virus issues

what kind of error messages are you getting?
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#3
computerwiz12890

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It is possible that the rebooting is due to a failing power supply. Let's see if this is the cause of your problem.

Please download Speed Fan and install it.

Start Speed Fan. When it is fully loaded, take a screen shot of the first screen by pressing Print Screen/SysRq on your keyboard. Open Paint and paste. Save the screenshot as a JPEG and post it in a reply to me. Now click on the tab called S.M.A.R.T. and take a screenshot of that as well. Post it in your reply to me as well.
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#4
bbruce

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Thanks for the quick response, chaps.
The error message lasts for about 1 sec so is hard to read.
Its about 5 lines on a blue screen - will take a photo tonite and post it tomorrow.
Its a laptop with a fairly poor battery so I always have the mains connected.
It's running W2000 but my main computer has XP which I'm using now.
As its continuously rebooting I can't install or run anything except via a floppy on startup.
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#5
gerryf

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cannot you not even get into safe mode--ie, it reboots before loading, or can you get into the system, but only for a short time?
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#6
bbruce

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Not even Safe Mode
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#7
computerwiz12890

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Let's try repairing Windows XP. You will need an XP CD in order to do this. If you're not sure how to do a repair, check out the following link: http://www.geekstogo...ws-XP-t138.html

If you have problems, here is an alternate way to repair XP:

Alternate XP Repair Method

Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system. After running XP Repair you will need to install all Windows Updates

Microsoft Update
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#8
bbruce

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I'm running W2000 on this machine. Does this have a repair feature?
Maybe I should boot from the CD?
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#9
computerwiz12890

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Yes. Windows 2000 has a repair function. You will need a Windows 2000 CD to do it. The repair process should be the same as when doing an XP repair, so you can still use this website as a guideline

Edited by computerwiz12890, 24 February 2006 - 07:45 AM.

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#10
bbruce

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Many thanks.
Will try this weekend.
Having read the details, it may be hotfixes causing the problem.
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#11
bbruce

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There's 3 lines of writing on a blue screen for 1 second.
After dozens of times trying to read it, this is most of it:
STOP c0000221 Unknown Hard Error
Sys32\ntdll.dll
The dynamic link library cannot be found in the specified path
Default load path
I made up a set of W2000 boot disks on another laptop and ran them.
At the end of the 4th disk, I get:
STOP c0000221 Unknown Hard Error
Sys32\ntdll.dll
If this is the first time you've seen this message, try disabling some hardware.......
I redid this without the CD rom connected but still got the same message and I have to give up.

Edited by bbruce, 01 March 2006 - 10:40 AM.

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#12
gerryf

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did you run the repair with windows 2000?
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#13
bbruce

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I wish I could but it keeps rebooting before I get a chance to do anything!
Can I make a startup disk on another laptop that will run the repair on this one?
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#14
gerryf

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do you have a windows 2000 cd?

You need to setup the pc to boot to the cd first, then run the repiar from that
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#15
bbruce

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I tried to get it to boot from the CD.
It spins and the light comes on but the bios options I get are FDD, HDD and LAN.
I tried a different CD Rom in the PCMCIA slot with the same result.
Very nice of you all to try to solve this for me - thanks in advance!
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