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Troubleshooting Elusive Involuntary Reboot


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#1
Len Trimlett

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Help--

I am chasing an elusive involuntary reboot.

1. As a result of PC Doctor Diagnostics I replaced 1 Gig of Ram.
2. Everest Home Edition has allowed me to check the temps of the Motherboard and CPU and Harddrive. Even in a Disk Defrag the CPU only reaches 145F and the motherboard 150F. So the machine is not overheating.
3. By process of install/uninstall I found my Microsoft Office 2003 disks went south. Falling back to Office 2000 worked.
4. I am looking at the Event Logs through the Administrative Tools. This is pointing out several error messages.
5.I have unchecked automatic restart in the Control Panel. This would narrow the problem. If it stops in the Blue Screen it is software. If it reboots without stop it is hardware.

The problem remains that when I install Anti-virus software (TrendMicro or ZoneAlarm) I immediately get involuntary reboots....does not stop at Blue Screen. I am looking for more tools to diagnose the reboot.

SUPPLEMENTAL INFORMATION....SYSTEM CLOCK IS NOT SYNCHRONIZING.....event 36

Microsoft Office 2003 would not install to completion(hung writing the registry). That installation was suspended and then rolled back. I am suspicious of a bad registry but can't provide.

ARE THERE ANY ADDITIONAL TOOLS TO DIAGNOSE THIS ELUSIVE REBOOT?

THANKS --- LEN TRIMLETT
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#2
gerryf

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you sure about the temperatures? Your motherboard should not be hotter than your cpu, and those are actually fairly hot temps for the cpu--not insane hot, but hot

and what errors in event vwr?
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#3
Len Trimlett

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Event Viewer Errors:

a. Cannot install Windows Update – KB913446 – Error 0x800700003—Event 20, 16
b. Print Spooler terminates unexpectedly – Event 7031 and 7034
c. Trend Micro timeout event 7000 and 7009
d. Time Service not able to synchronize time – Event 36
e. The TMXPFLT service depends on the nonexistent service : vsapint – 7003/7000
f. SCRegSetValue Called Failed Access Denied – event 7006
g. Error 1000/1003 – Computer lost connectivity to Two Wire.
h. Automatic Update – Service provider could not be loaded – 7023
i. Background Intelligent Transfer Service Failed – event 7024
j. DCHP – 192.168.1.65 – 2-Wire – 1003, 1005, 1006
k. Badblock CDROM – Event 7
l. Disk Error – Event 51
m. Request to suspend power denied by Winlogon – Event 240
n. ER_Kernel_Crash_log – Event 1003
o. DCOM – EVENT 10010

Trend Micro and Zone Alarm cause reboot.

Note: Normal operating temps for the Motherboard 120: for the CPU:106 for the harddrive 97. The 145 and 150 temps are only at the conclusion of the defrag. The above errors run through about a 5 to 10 day period.

Len Trimlett
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#4
gerryf

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specifically, which errors occur at or near a crash?

This one here should be a cause for concern
Disk Error – Event 51

can you double click that error and post that information?
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#5
gerryf

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download speedfan
http://www.almico.com/speedfan.php

and install and run it

check the SMART tab, select your drive....anything registering a red flag?
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#6
Len Trimlett

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Sorry For The Delay Gerry:

Event 51:

An Errror Was Detected on Device \Device\Harddisk1\D during a paging operation;

Help and Support Center:

Product: Windows Operating System
Source: Disk
Version: 5.2
Symbolic Name:IO_WARNING_PAGING_FAILURE
Message:An Error Was Detected on Device %1 during a paging operation.


Explanation:

An Input/Ouput (I/O) to a memory mapped file failed and the operation was retried.

User Action:

If these events are logged regularly in a primary system drive, replace the device. Otherwise no user action is required.

This happened when the system was idle (overnight) and at the time when I was having trouble installing Microsoft Office 2003. The installation was hanging when writing the registry. When uninstalling Trend Micro it picked up the Office Suspended installation and rolled it back.

The Blue Screen message was "Page_FAULT_Detected_In_NonPaged_Area"

More Comments To Come but first I want to get this posted.

Len Trimlett
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#7
Len Trimlett

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Gerry:

Supplemental:

After rolling back the suspended Microsoft Office Installation the problem did not reoccur.

The Help and support center references article 244780 in the Knowledge Database.

Awaiting your response..

Len Trimlett
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#8
Len Trimlett

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The reboot began again and I looked at the event viewer. It came up with a TMXPFLT Service depends on nonexistent service VSAPint. Since I had previously had problems with the SBC DSL installation I went back and reinstalled.

Then I reinstalled ZoneLab Antivirus. The since (at least temporarily stopped reboots.

Len Trimlett
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#9
Len Trimlett

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I downloaded and installed Speedfan. I then went to SMART Tab and checked the results for the Local Hard Disk. No red Xs.

The following have OK alongside them:

Raw Read Error Rate
SpinUp Time
Reallocated Sector Count
Seek Error Rate
Spin Retry Count
UltraATACRCErrror Rate

THERE ARE NO RED Xs

Len Trimlett
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#10
gerryf

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search for tmxpflt.sys ...where is it located?

It may be a trendmicro antivirus program but it can also be the Trojan.Leega trojan horse
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#11
Len Trimlett

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Both TMXPFLT and VSAPint are in the directory c:\Program Files\VCOM\Fix-It. Apparently they are both part of the Fix-It Utiliites 6. Fix It Utilities Shows Up In the Control Panel but not in the start up menu. I am going to reinstall the fix-it utilities.

Thank you for proding me in the right direction.

I think one of the other errors may be related to the DSL installation but I am not sure yet how...

Len Trimlett
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#12
Len Trimlett

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By uninstalling the fix-it utilities the TMXPFLT / VSApint error (7003) goes away.

A true vector error appears in the application events. I am now going to uninstall SBC DSL from the laptop and reinstall it.

Apparently the Internet logons got corrupted.

It looks like the Event logs (App and system) hold the answer to this mystery.

Thanks again for your guiding me through this.

Len Trimlett
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#13
Len Trimlett

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The TrueVector Engine Files had to be emptied in the recycle bin (previous run). That error is not reoccuring.

That makes two that appear not to be reoccurring. It appears that correcting the errors in the Application and System Error Events will eventually correct the reboot. But I am not there yet.

Len Trimlett
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#14
Len Trimlett

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The Event Viewer is now showing repeat "Bad Block" in the System Error folder. Now I have a "hard failure" that I can show a tech.

Now the system is going in for hardware repair. This is the first "hard failure" that I can demonstrate.

Len Trimlett
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#15
gerryf

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true vector is part of zone alarm.

Bad blocks are usually a failing drive, but if it is your cd-rom, it could be simply a failing disk

Can you copy and paste the bad black error?

As a short-term, possible fix,

start > run
cmd
<enter>

chkdsk /r
say yes to schedule at next boot and reboot

take a walk this could take a while
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