My parents use a Windows 95 computer to send emails and read news on the Internet.
They say that one day when they were on the Internet, their computer started downloading an ad then crashed. After they rebooted, they discovered:
1. All their desktop icons (except My Computer) had disappeared.
2. In their Start menu, all the shortcuts have disappeared out of the Programs section of the menu]
3. Whenever the computer starts, they get a General Protection Fault referencing wininit.dll
4. Whenever they try to start Internet Explorer or Eudora, they get a General Protection Fault referencing krnl386.exe and kernel32.dll
I have manually put everything back on their desktop and into their Programs section of the Start menu.
But, I don't know how to get rid of the error messages about wininit.dll, krnl386.exe and kernel32.dll
I reinstalled MS Explorer but that has had no effect.
Is this a virus? Do I need to post a Hijack This Log in the viruses forum? Did the OS just get corrupted when the computer crashed? Should I reload Windows 95?
Please do not suggest that they should buy a new computer. My parents are senior citizens, on a fixed income.