I am trying to help a friend who bought a new USB Hard Drive a couple of days ago and when it was first plugged in to the PC (running XP Pro) it was immediately recognised without any problems. My friend loaded the drive with backups of her Photos and such like, but now when the USB drive is plugged in, XP will not recognise it.
There is no chime to indicate that XP has recognised the new hardware, nor is there any display of the drive in My Computer, Device Manager or Disk Management.
The drive has been brought to work and we have successfully used it on a couple of computers here, and it shows the photo files and appears to be functioning perfectly well.
The computer my friend is using it on at home has a number of USB devices attached (printer, DVD Drive, etc) and we believe the USB ports are working fine.
Can someone suggest where we can go from here, since the problem does not seem to be a faulty drive, but rather in the XP settings.
Thanks, Roger Bideleux