[computerwiz12890]

I'm still banking on the repair. I have a feeling it will work. But if it doesn't, then yes, we will do a full format...

As for buying another key...I cannot quickly find a direct link...but I can find instructions.

http://www.microsoft...buy/addlic.mspx

If you cannot find where to buy a key on Microsoft's site, let me know and I will search again as soon as I get home from work.

Hang in there...we're just about to get you all fixed

[Advertisements]

Hello! Got the orginal code...so we're back in business! Horaaaay!
So, same problem is still happening. What's next?

[Renna]

Hello! Got the orginal code...so we're back in business! Horaaaay!
So, same problem is still happening. What's next?

[computerwiz12890]

So you were able to successfully complete a repair and it is still doing that??

If that is the case, I'd like to see another log from Filemon. Hopefully I'll see something. Otherwise, we may have to do a full format and reinstall.

In addition to the Filemon log, please do this:

Please download and open hijackthis If this is your first time running it, click on None of the above, just start the program

Now click Config, click Misc Tools
Click "Open Uninstall Manager"
Click "Save List" (generates uninstall_list.txt)
Save it to a location you will remember. Please attach that log too.

[Renna]

yes, it's still having a heart attack.
Attached are the both logs you asked for. Fingers crossed you can see something! I don't want to take up too much more of your time, you must be helping so many people!

Attached Files

•  Filemon2.zip   237.12KB   164 downloads

[Renna]

here's the other one, not sure why it didn't go with the last message!

[Renna]

sorry, I'll get there in the end *rolls eyes*

Attached Files

•  hijackthis.zip   2.99KB   137 downloads

[Renna]

Goodness GRACIOUS me!!!! The right log might help!! geeeeeze.

Attached Files

•  uninstall_list.zip   1.04KB   203 downloads

[computerwiz12890]

Actually it was a good thing you posted that first HJT log, even though it wasn't the one I asked for. This log is much different than the log I asked you for a long time ago. I see some very strange things in there. Why it is different...I don't know. I'm going to have a malware expert take a look at it. It might have been an infection all along...

Edited by computerwiz12890, 06 August 2006 - 04:56 PM.

[Renna]

Grrr. [bleep] infections! It's some sneaky thing hiding in csrss.exe I'm convinced! Accessing every program I have etc etc and making my poor lap top work far too hard.
Hopefully the maware expert will come up with something. Fingers crossed.
Thank you so much for your help. I just hope we can get to the bottom of all this rubbish? Don't people have better things to do than send out things to muck up little home 'puters??

[computerwiz12890]

Since I am now fairly convinced that there is a hidden infection, let's go through some cleaning while we wait for a malware expert to confirm my suspicion. Who knows...maybe we'll get it fixed before I even hear anything from one of them

Please follow all the directions found here. After you get to step 5, if your problem is not resolved, report back to me and we'll determine what to do next. Hopefully by then, a malware expert will have responded.

[Renna]

just going through the process and wanted to let you know a few things
When I start up the computer, it sticks on the blue "windows is starting up" screen and won't move unless I put the xp disc in.
Also there is a problem with Windows media player now. It won't work at all even after I tried to download a new version. No joy. A few posts ago when I initially tried to do the repair with the dell disc, I listed a heap of files that it said it couldn't find but needed and I couldn't get past them unless I just ignored it? I think that's where a few more problems are coming from. Because when I did the repair with the generic disc the same thing happened. It kept asking for all these files etc etc but I could only cancel past them . Any ideas?

[computerwiz12890]

Armodeluxe has confirmed my suspicion. He said you have a nasty backdoor infection. So...

Please follow all the directions found here. After you get to step 5, if your problem is not resolved, post a HijackThis log in the Malware forum. Be sure to thoroughly describe your current symptoms and what we've done to fix it so far (mainly chkdsk, sfc /scannow, and XP repair). Also give them a link to this topic.

If your problem persists after getting a clean bill of health from a malware expert, return here and we'll continue troubleshooting.

Keep in mind, the malware forum is very busy and can take up to 5 days to receive a reply. There is a special forum called The Waiting Room if you've been waiting for 3 or more days. You can put a link to your topic & a short description of your problem and someone will get with you soon.

I hope all this mess is from the infection. That way once they're done helping you, it will all be better.

Hope all goes well for you

[Renna]

ok, so now after doing all that......its worse.
I'm currently on my housemates laptop. For some reason the USB ports on my laptop have been disabled. So it will no longer connect to the internet, therefor I cannot post a hijack this log. what do I do now! I'm starting to panic. *cry*

[computerwiz12890]

Using a computer that connects to the internet, download the following file and run it on your laptop:

Winsock XP Fix

Hopefully that will restore your connection. It looks like the infection is fighting back. If that does not restore your connection, do a HijackThis scan and save a log to a flash drive. That way you can take it to a computer that connects to the internet and then post it in the Malware forum. Burn it to a CD if you don't have a flash drive. Whatever it takes to get that log onto a computer that is connected to the net.

Hang in there, we'll get you fixed

Edited by computerwiz12890, 08 August 2006 - 02:03 PM.

[Renna]

Right, have the connection back! Did another repair to be sure to be sure and it restored se of usb ports. But the cpu is still going of its head!
So I have just posted the hijack this log on a new topic on the link you gave me to the malware guys. Fingers crossed that they can see something! I've attached it here incase you are curious.

I really can't thank you enough for all your help. I really hope we can get this fixed wiout having to reformat the hard drive. Because that would just be a pain.

But thank you, tank you so much.

Attached Files

•  hijackthis.zip   3.22KB   140 downloads