[trueblue139]

I have been trying to trobleshoot my network adapter in order to resolve a internet connection failure. I remember one time a tech support person having me to check my network adapter by going to my command prompt window and typing a command that gave some info that stated that my adapter had a problem. Anyone have any ideas? I know it is not a lot of info. but you are geeks, right? Thank you.

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Hello, and Welcome to Geeks to Go Forums!

You can go to a command prompt and type: ipconfig /all

Then post the results back here and we will see what it looks like.

Thanks

[jaxisland]

Hello, and Welcome to Geeks to Go Forums!

You can go to a command prompt and type: ipconfig /all

Then post the results back here and we will see what it looks like.

Thanks

[trueblue139]

Windows IP Configuration
Host Name ... : VALUED-B**********
Primary Dns suffix ... :
Node Type... : Hybrid
IP Routing Enabled ... : No
WINS Proxy Enabled ... : No

Ethernet adapter Local Area Connection 4:
Media State ... : Media disconnected
Description ... : Realtek RTL8139/810x Family Fast Ethernet NIC
Physical Address ... : 00-E0-18-F6-02-3C

[trueblue139]

By the way, the command I ws trying to remember was "route print". Under the heading "Active Routes:' there is a column called "interface". I was told it should have between 6-8 lines. Mine has two. They are as follows: 127.0.0.1 and directly underneath 50003.
I'm not sure what that is all supposed to mean, but that is some more info. My adapter was working just fine and then - kerplunk - no connection after a blackout at home. The computer was in line after my router. The line of devices are as follows : cable modem - digital phone adapter - router - three desktops. No other device has a problem but the one Sony computer (which of course was one of the three computers after the router.) So I doubt there was a surge problem as no other hardware was damaged.

[jaxisland]

go back to command prompt and type:

ipconfig /release (press enter)

then type:

ipconfig /renew (press enter)

run ipconfig /all and see if you have a value for the IP address

[trueblue139]

after both times I received the message: No operation can be performed on Local Area Connection 4 while it has its media disconnected.

[jaxisland]

Is there a cable plugged into the NIC card?

Is there a strong signal if its wireless?

Is the router on?

[trueblue139]

yes cable is plugged into the NIC. Router has also been on. I have also tried connecting directly to the cable modem, bypassing the router. The cable is good.

[clavel_87]

hello! this is my first post
I want to know some information about my network adapter using command prompt.
1. my connection speed
2. MAC address
3. the company
4. the manufacturer of the adapter
5. the version of adapter's driver
Any ideas of what commands i could use?
It's for my university