carried out a system restore and now the system restore screen is white ,cannot use windows help/support cannot access any norton help/go back software to sort out problem.Cannot access certain web sites to sort out problem(which was initially problem accessing online banking website and not being able to delete email messages and reply to them)Have spent hours cleaning system etc but still stuck,any advice please?
system restore
Started by
window dummy
, Nov 05 2006 09:15 AM
#1
Posted 05 November 2006 - 09:15 AM
carried out a system restore and now the system restore screen is white ,cannot use windows help/support cannot access any norton help/go back software to sort out problem.Cannot access certain web sites to sort out problem(which was initially problem accessing online banking website and not being able to delete email messages and reply to them)Have spent hours cleaning system etc but still stuck,any advice please?
#2
Posted 05 November 2006 - 09:42 AM
Use this to undo the system restore, then again to choose a system checkpoint
Items in blue which are underlined are clickable to give more information about the process
Start the System Restore Utility at a command prompt
1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a Command Prompt then press enter.
2. Log on to your computer with an administrator account or with an account that has administrator credentials.
3. Type the following command at a command prompt, and then press ENTER:
%systemroot%\system32\restore\rstrui.exe
4. Follow the instructions that appear on the screen to restore your computer to an earlier state.
Look for the most recent system checkpoint created before the errors to restore from
For additional information about the Safe mode with a command prompt, click 315222 to see a description of the Safe Mode Boot Options in Windows XP
Items in blue which are underlined are clickable to give more information about the process
Start the System Restore Utility at a command prompt
1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a Command Prompt then press enter.
2. Log on to your computer with an administrator account or with an account that has administrator credentials.
3. Type the following command at a command prompt, and then press ENTER:
%systemroot%\system32\restore\rstrui.exe
4. Follow the instructions that appear on the screen to restore your computer to an earlier state.
Look for the most recent system checkpoint created before the errors to restore from
For additional information about the Safe mode with a command prompt, click 315222 to see a description of the Safe Mode Boot Options in Windows XP
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