[naeby]

nothing happened

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Can you go to Microsoft Update, choose custom, let it scan, untick all but one and see if it will download and install it without the file protection pop up, if it does pop up, click cancel

[Retired Tech]

Can you go to Microsoft Update, choose custom, let it scan, untick all but one and see if it will download and install it without the file protection pop up, if it does pop up, click cancel

[naeby]

it let me do one without popping up. i will restart and continue with additional updates

[Retired Tech]

Try them a few at a time

[naeby]

I have now downloaded and installed the high priority updates. Is it now safe to install SP2 or is there something more I should do.

[Retired Tech]

Have you got anti virus installed, if so, run a virus scan before getting SP2

[naeby]

How do I create a restore point before downloading/installing SP2 in the event theres a problem again?

[Retired Tech]

Click start, click help and support, click undo changes, put the dot in create a restore point, click next, name it, click create

[naeby]

thank you again, am still doing a virus scan with AVG.

[naeby]

Good Day! We started the SP2 install 2-2 1/2 hours ago and it seems to be stuck. I am unable to access task manager. The Setup Wizard Box states "finishing installation" in the details box it states: "running processes after install" The progress bar has been sitting about about half for at least an hour.

Any advice? How long should this install really take?

[Retired Tech]

Is it still paused

[naeby]

Yes, it still hasn't moved.

[Retired Tech]

Reboot the PC, though do it this way and you should be able to choose the restore point you made before SP2. Then you could check the RAM Memory

Items in blue which are underlined are clickable to give more information about the process

Start the System Restore Utility at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a Command Prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click 315222 to see a description of the Safe Mode Boot Options in Windows XP


Click this for a guide to using Memtest



Click this to download Memtest

Run it overnight if possible

If that does not return errors, this is a good programme for checking things

Prefetch is clickable for more information

Click start then run, type prefetch then press enter, click edit then select all, (all files will highlight), right click any file, click delete, confirm

Click start then all programmes, accessories, system tools to run disc clean up

Reboot

Click start then all programmes, accessories, system tools to run defragmenter

Download, install and run Tune Up 2007 Trial

Run Tune Up disc clean up

Run Tune Up registry clean up

Disable the anti virus programme then click Optimize and Improve to run Reg Defrag, the screen will lose colour during the process which can take a few minutes and then needs a reboot

Check the anti virus programme is running

Those will have cleared the drive of obsolete software errors

These are suggestions for making the most of the free trial

Click optimize and improve then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot.

After the reboot, click optimize then system optimizer to run system advisor

[naeby]

I am unable to boot up into safe mode. When I reboot the computer and hit F8 it stops on a black screen with a flashing cursor.

[naeby]

UPDATE

I am able to get to the screen where it wants me to choose the boot device.