I have a problem with my Dell Latitude C610 running XP. The other day I was watching a video stream and the machine just died - no lightning, no power spike, nothing. The screeb went blank but the sound for the stream was still on. The hard drive was still spinning and my nic card still had its green light but the keyboard was not responding along with the dead screen. I turned the laptop off, rebooted and nothing. Any ideas?
The keyboard has been replaced twice in the last 3 weeks by Dell (once for an broken pointing device and the other to replace the "new" keyboard because it was a faulty replacement) and I have not been thrilled with the customer service. Lets just say that the last Dell tech and I had a few major disagreements about what "extra computer parts" I should have laying around my house in order to provide my own tech service on the laptop.
Outside of any technical observations, does anyone have a suggestion or 2 on how to clearly explain this problem to the Dell service rep (the keyboards took a week of back and forth daily emails per replacement and those were no brainers). BTW - I am still under warranty.
Thanking anyone who reads this in advance
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