[Gamerlicious]

I have a cable internet connection and a router to split it between my two computers. My older computer has no problems. My newer computer loses it's internet connection once or twice a day and I need to restart the computer. I still can't figure out why. My old computer runs XP Home. My new one runs Vista Home Premium. I never had this problem on my old system. It seems to happen randomly. I can be browsing the internet for hours, then suddenly it disconnects. Resetting the router does nothing, I have to reset the whole computer and it's fine again.

[Advertisements]

Hi Gamerlicious,

My Vista experience is lacking, so you'll have to bear with me here. First of all, when attempting to diagnose random issues, the Event Log is often a good place to start. In XP, you can open the event viewer by doing the following: Goto Start -> Run -> Type eventvwr -> Press <Enter>. I would imagine that it would be something similar in Vista. Now, I know that the Event Log/Viewer was revamped in Vista, so you may have to look for "Windows Logs" or something along those lines which should then expand, allowing you to select "System". Once inside this category, you should be looking for any warning/errors (denoted by a yellow "!"/red "x" respectively) that occurred around the time of the disconnects. If any appear, select them and you should be able to see relevant details, ie: Event_ID, Source, etc.. You should also have a Details tab allowing you to see more information. Please copy/paste this information into your next response.
[Vista Feedback - Please provide feedback on the above steps (ie: their accuracy / what did/didn't work, etc) in order for me to revise and update my future posts -- thank you.]

Along with this, when you become disconnected please perform the following steps:

• Goto Start -> Run -> Type CMD -> Press <Enter>.
• In the command prompt window, type: ipconfig /all
• You can copy/paste the results by right-clicking on the command prompt window, selecting Select All and then press the <Enter> key. This will copy it to your clipboard, allowing you to paste it here.

Open a command prompt window, and type: ipconfig /release -- wait for the connection to release and then type: ipconfig /renew -- please post the results of these two commands.

- Dan

[Dan]

Hi Gamerlicious,

My Vista experience is lacking, so you'll have to bear with me here. First of all, when attempting to diagnose random issues, the Event Log is often a good place to start. In XP, you can open the event viewer by doing the following: Goto Start -> Run -> Type eventvwr -> Press <Enter>. I would imagine that it would be something similar in Vista. Now, I know that the Event Log/Viewer was revamped in Vista, so you may have to look for "Windows Logs" or something along those lines which should then expand, allowing you to select "System". Once inside this category, you should be looking for any warning/errors (denoted by a yellow "!"/red "x" respectively) that occurred around the time of the disconnects. If any appear, select them and you should be able to see relevant details, ie: Event_ID, Source, etc.. You should also have a Details tab allowing you to see more information. Please copy/paste this information into your next response.
[Vista Feedback - Please provide feedback on the above steps (ie: their accuracy / what did/didn't work, etc) in order for me to revise and update my future posts -- thank you.]

Along with this, when you become disconnected please perform the following steps:

• Goto Start -> Run -> Type CMD -> Press <Enter>.
• In the command prompt window, type: ipconfig /all
• You can copy/paste the results by right-clicking on the command prompt window, selecting Select All and then press the <Enter> key. This will copy it to your clipboard, allowing you to paste it here.

Open a command prompt window, and type: ipconfig /release -- wait for the connection to release and then type: ipconfig /renew -- please post the results of these two commands.

- Dan

[Gamerlicious]

Sorry taking so long to reply.

********This is what I got from the event log:*********

Log Name: System
Source: Service Control Manager Eventlog Provider
Event ID: 7036

The WinHTTP Web Proxy Auto-Discovery Service service entered the stopped state.


[ Name] Service Control Manager
[ Guid] {555908D1-A6D7-4695-8E1E-26931D2012F4}
[ EventSourceName] Service Control Manager

- EventID 7036

[ Qualifiers] 16384

Version 0

Level 4

Task 0

Opcode 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2007-07-02T08:13:26.000Z

EventRecordID 14634

Correlation

- Execution

[ ProcessID] 0
[ ThreadID] 0

Channel System

Computer Brandon-PC

Security


- EventData

param1 WinHTTP Web Proxy Auto-Discovery Service
param2 stopped

**************And this is what I got from typing ipconfig /all in the CMD thing:************

Microsoft Windows [Version 6.0.6000]
Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Users\Brandon>
C:\Users\Brandon>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Brandon-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller #2
Physical Address. . . . . . . . . : 00-04-4B-01-37-CA
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-04-4B-01-37-C6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5c2c:9821:ba4c:8341%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, June 30, 2007 1:37:56 AM
Lease Expires . . . . . . . . . . : Tuesday, July 03, 2007 1:37:57 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 201327691
DNS Servers . . . . . . . . . . . : 204.127.203.135
216.148.225.135
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{57E54801-8B02-425C-9548-D332D9A59
0E5}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.100%13(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 204.127.203.135
216.148.225.135
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{C04032F3-4904-48B1-9460-BCC94870D
1E5}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4136:e38a:cd2:13d1:3f57:fe9b(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::cd2:13d1:3f57:fe9b%11(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Brandon>

********From typing /release*******

Microsoft Windows [Version 6.0.6000]
Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Users\Brandon>ipconfig /release
The requested operation requires elevation.

C:\Users\Brandon>


******From typing /renew******

Microsoft Windows [Version 6.0.6000]
Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Users\Brandon>ipconfig /release
The requested operation requires elevation.

C:\Users\Brandon>ipconfig /renew

Windows IP Configuration

No operation can be performed on Local Area Connection 2 while it has its media
disconnected.

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::5c2c:9821:ba4c:8341%8
IPv4 Address. . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.100%13
Default Gateway . . . . . . . . . :

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:4136:e38a:cd2:13d1:3f57:fe9b
Link-local IPv6 Address . . . . . : fe80::cd2:13d1:3f57:fe9b%11
Default Gateway . . . . . . . . . : ::

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

C:\Users\Brandon>


*************
That is all nonsense to me. Lol. I have no clue what any of it means, or how to fix it.

[Gamerlicious]

bump