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Windows has closed 'explorer.exe'

Started by D2k , Aug 16 2007 08:57 AM

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#1
D2k

Posted 16 August 2007 - 08:57 AM

Member

Member
10 posts

Hi Guys, for the past couple of days, whenever I go to turn off my computer.. I get this message http://img512.images...2/97/capmc9.jpg

explorer.exe then closes, meaning my whole desktop goes off.. i get a box saying 'windows explorer has encounted a problem and needs to close'.. it then comes back and then I can turn off my PC successfully.

After seeing this I did a Virus scan and Spyware scan as well as run CCleaner.. it found no threats at all but nothing changed. I then did a System Restore to the 13th August.. it cured the problem for a while but it soon came back when Windows installed 9 updates to my Computer.

If I keep repeating the process, it seems that the problem keeps coming back when I install the windows updates

#2
wannabe1

Posted 16 August 2007 - 11:24 PM

Tech Staff

Technician
16,645 posts

Hi D2k...

Remove those 9 updates one at a time, running the machine long enough to see if the problem persists between removals. When you remove the bad one, the problem will cease...make note of what the last one is and hide it from Auto Updates so it isn't installed again. If you find the update that's causing the problem, please post it (by number) here for us.

wannabe1