[Markomyt1]

I am fairly technical, but this is giving me a lot of grief.

Thank you in advance for your help and suggestions.

I have an Epox 8RDA+ with an AMD XP 2400+ processor, 1GB RAM, running Win XP Home SP1, I did have SP2 on it prior to the system repair noted below.
I have run Norton Anti virus and SpySweeper.

I boot up and the system will freeze after a couple of minutes whether I do anything or just let it sit there. By freeze, I mean, no mouse cursor movement, no caps lock toggle, no ctrl-alt-del action either; only recourse is to hard boot.

I tried to do a repair installation and this did not solve the problem.

I was able to go into safe mode and using "msconfig" and turning off all services the system will boot and run. I am in the process of slowly adding back services to see which one is causing the problem. However this is the shotgun method and maybe someone with more knowledge of the Windows inner workings can help.

Here is my "Hijack this" log:

Logfile of HijackThis v1.99.1
Scan saved at 12:43:47 AM, on 4/15/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Allow popups from this web page - C:\Program Files\Sunbelt Software\iHatePopups\allowsite.htm
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Stop popups from this web page - C:\Program Files\Sunbelt Software\iHatePopups\denysite.htm
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: iHatePopups - {D216B74A-9A2F-4025-9690-86780AA75F6E} - C:\Program Files\Sunbelt Software\iHatePopups\iHatePopups.exe (HKCU)
O9 - Extra 'Tools' menuitem: iHatePopups - {D216B74A-9A2F-4025-9690-86780AA75F6E} - C:\Program Files\Sunbelt Software\iHatePopups\iHatePopups.exe (HKCU)
O16 - DPF: {2253F320-AB68-4A07-917D-4F12D8884A06} (ChainCast VMR Client Proxy) - http://www.streamaud...d/ccpm_0237.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-24.cab
O16 - DPF: {50C690FF-E11D-11D6-B30E-00C0262B86C4} (Nanox Control) - http://207.101.215.66:82/nanox.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1102050387484
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1....loadManager.ocx
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.game...aploader_v5.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://comcash.webe...ing/ieatgpc.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg...ntrol_v1-32.cab
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe


Thanks,

-Mark-

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it is or is not freezing at this point?

[gerryf]

it is or is not freezing at this point?

[Markomyt1]

Definitely freezing.
I am trying to get a log with all of the services enabled, but it freezes too quickly.

I am going to try and perform the repair install one more time...

Whats happens if I do a fresh install? Will I have to reinstall all of my programs?
Will it format my hard drive?

thx

Edited by Markomyt1, 14 April 2005 - 02:13 PM.

[gerryf]

Yes, you will and activate too

Before you do that, how many sticks of Ram do you have? If more than one, try removing one at a time to see if the problem goes away.

Does the problem exist in safe mode..you seemed to be able to get into that ok...

[Markomyt1]

Safe Mode is OK.

I have 3 sticks of RAM and have reduced down to one stick, then tried the others to see if the problem was affected, no change.

I have also Cleared CMOS and flashed the BIOS to the latest rev.

[Markomyt1]

Looks like this is turning into a hardware problem after all.
I was checking the BIOS settings and the system froze.
I suspect the processor is dying a slow death.
I am going to redo the heat transfer paste on it and go from there.

Any sources for an AMD Athlon socket A processor? 266/333 FSB?

I will keep you posted...

[Markomyt1]

OK this is getting really strange...

Replaced the processor with a known good processor and the system still freezes about 1 min 20 seconds after the Windows splash screen.
Hit the reset button, 1:20 again. Seems to me, if this was a heat problem that the times would get shorter.
I am going to shuffle around the memory again and see what happens.

Suggestions?

Edited by Markomyt1, 15 April 2005 - 01:32 PM.

[gerryf]

still leaning toward bad memory, maybe memory chips on the motherboard given your description.

Smell anything (serious)?

Remove everything from the system except for video, one stick of memory and cpu (yes, harddrive too)

will it freeze now in bios?

[Markomyt1]

Tried all 3 sticks of RAM, one by one, even tried a single stick in slot 2 and 3, no change.
Dropped down to the configuration you mentioned and it is still running in BIOS for over 30 minutes. I have also been able to run in Safe Mode without lockups.

[gerryf]

interesting....

try adding things back one at a time,,,,

Try adding them to different pci slots, too...

[Markomyt1]

The only thing I have in my system is the AGP card.
I disabled all of the on-board devices, no change.
Since it works ok in Safe Mode I am fairly convinced that this is not a hardware issue.
I am calling Microsoft to see if they have anything to add.

thanks again

[gerryf]

but it hangs in bios....that is not an OS issue

[Markomyt1]

Yeah, I am not sure what that was, but I have not been able to reproduce it.

Update: Working with Microsoft and eliminating some services, I can at least get into Windows.

Backing up onto the Network attached storage and will fresh install tomorrow.

Stay tuned

Edited by Markomyt1, 15 April 2005 - 06:31 PM.