[Granmama]

Not sure which forum I should use. If this is not the one, please direct me to the correct one. My laptop will not display my home screen for internet connection. I have microsoft XP home. It worked fine last week, but this week is being a booger. I use iexplorer and have MSN for my home page. I connect to the internet using pci card to my company wireless system. When I click on the IE icon, it acts like it is loading, but no page comes up. I know it is running somewhere in the background, because when I try to shut the computer down, it has to go thru and end the iexplorer program. Any ideas.

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Go to Start > Settings > Control panel > Add/Remove programs > Add/remove windows components. In the windows components list that opens up uncheck Internet Explorer. Reboot. Repeat the same process, this time checking the Internet Explorere box. his will un-install and re-install the program.

If this doesn't work you may have to perform windowsrepair installation. You can use the link in my list below to a G2G guide that exlpains how to do that. Alternatively, and a better option in my opinion, you can download and install Firefox which is a very good browser, almost similar to IE, so there is hardly any learning efforts required.

[The Skeptic]

Go to Start > Settings > Control panel > Add/Remove programs > Add/remove windows components. In the windows components list that opens up uncheck Internet Explorer. Reboot. Repeat the same process, this time checking the Internet Explorere box. his will un-install and re-install the program.

If this doesn't work you may have to perform windowsrepair installation. You can use the link in my list below to a G2G guide that exlpains how to do that. Alternatively, and a better option in my opinion, you can download and install Firefox which is a very good browser, almost similar to IE, so there is hardly any learning efforts required.

[Granmama]

uninstalling and re-installing internet explorer did not work. What is a G2G guide and which link is it in? thanks for your help.

[1101doc]

I think that there are other things to try before doing a repair install.

To start, please see what happens when you select Run from the Start Menu and then type: iexplore.exe

Do you get any response? Error message?

Of course, you'll need to get on the internet to download an alternative browser, and IE is required for Updates, so it is needed. Besides, IE is actually part of Windows, so should at least work. I really think that Opera is better for IE people. I used to be one myself. But first you need IE.

If you get just plain nothing but what's been happening from the "run" command, I suggest basic Windows maintenence.
Check Disk and Scannow.

To run Check Disc, Please open My Computer and then right click on the "C" drive.
Choose Properties with a left click, and then select the Tools tab.
Press the Check Now button, and mark both boxes. Then left click Start.

Window will tell you that it can't start now because the disc is being used. So tell it it is OK to do it at next boot.
Turn the computer off or reboot.

The next time the computer is started, it will give a black screen with white writing that lists the steps the checkdisk is going through. This may take some time, so be prepared. When it is done Windows will load just like always.


The next step is Scannow. This is sort of a self examination by Windows. It checks to see if it has all the stuff it is "sposed" to have. When it finds something missing, it will ask you for the Windows CD. Insert it into the CD tray and continue. This link explains and gives you the exact code to type into the Run box. Don't miss the essential space between the sfc and the rest. http://www.updatexp....cannow-sfc.html

Scannow takes some time, too, so please be patient. If asked, tell it to Retry as often as it occurs.

Please post back and let us know the results of your progress.

[Granmama]

Don't even have the run command when I hit the start key.

[Granmama]

I did finally get a run prompt, by going thru the control panel to an earlier start menu version. When I typed in iexplore.exe, got response, no error message.

Then ran check disk, did not show any problems. Am running scannow....now. Will post results when I get them.

[Granmama]

When I typed in iexplore.exe in the run prompt, i got NO response, no error message. Just noticed I typed it in wrong in previous post.

[Granmama]

Rn scannow, and did not get any error messages, or have any problems show up. Never prompted me put in XP CD

[Granmama]

Oh joy of joy, just booted up my laptop that I am having the trouble with, and guess what, now I have a beautiful blank blue screen. Don't you just love computers? HHHEEELLLPPP!!!!!!!!!!!!!!!!!!!!!!!!!

[Granmama]

On the third reboot, desktop icons came up. Will leave on for awhile.

[1101doc]

So let me talk to myself here--

Windows says the disk is OK--checkdisk.
Windows says that it is OK--scannow.
IE process is running, but no user interface.
IE has been re-installed-same results.
Other things are goofy--3 boots to get to desktop.

Something is interfering.
I smell malware.

I could be wrong, and really kinda hope I am, but I think it is time for some expert malware help--and we gottem!

Please follow the instructions here: http://www.geekstogo...-Log-t2852.html

When complete, please post a HiJackThis log here: http://www.geekstogo...o-Here-f37.html
Please include as complete a description of what you have done with a link to this thread.
Also please give them as much information as possible about the laptop. Make and model, processor speed, RAM, hard disk size--as much as you can. You will be assisted by a trained specialist. It make take a little time, but it will be worth it to know for sure.

Good luck and happy hunting.

[Granmama]

In order to follow the instructions in the link you gave me, I have to download stuff from the net, and I can not see the internet. My IE will not open up a page. It is running somewhere in the background, but I can not get to it.

[Mr Freeze]

can you download hijack this
http://www.download....4-10379544.html

[Granmama]

I can't see a page with a url line on it to download anything.

[Granmama]

The computer I am working on now, is not the one I am having trouble with.