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Can't browse Windows Folders!

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Hi Guys

I have a strange problem that started a few days ago, but I don't think it's spyware:

If I right-click on the "start" button, and choose "explore" then all the folders are displayed as normal. As soon as I click on one of them I get as error message "Windows has encountered a problem and needs to close". I then can't do anything until I go into task manager, and end the task. All my other running applications are left intact, and running normally. Sometimes the error message refers to "Dr Watson".

I am on Win XP, IE7. I tried disabling my firewall (Online Armor) but this didn't help.

Anyone any ideas?

Thanks in advance.

PS. Anything to do with Browser Help Objects??

Edited by mrblue, 04 February 2008 - 12:31 PM.

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    Tech Staff

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Hello mrblue,

Sorry for the delayed response. I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum. If you are unable to run and/or post a HJT log, then post that in your initial post in the topic you create in that forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).


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