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i dont seem to be able to download/stream videos/programes

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can u please give me some information on why this is happening and how to fix it please!
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It could be any number of things. More information is needed, like error codes, if there isn't an error code, what does the video audio do? Are the proper plug ins installed? Have you uninstalled them and reinstalled them? Have you power cycled your modem(unplug, wait 10-30seconds and then plug back in)?
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