cd/dvd drive stopped working
Started by
moat
, Sep 04 2008 12:10 PM
#16
Posted 04 September 2008 - 02:02 PM
#17
Posted 04 September 2008 - 02:04 PM
yesterday morning.....ok did that
#18
Posted 04 September 2008 - 02:12 PM
Run a system restore to the day before yesterday.
Access the System Restore feature by clicking the Start orb, then "All Programs", then "Accessories", then "System Tools", then "System Restore". In the System Restore window, tick the bottom radio button to "Choose a different restore point" and click Next. Select a restore point that represents a date before the problem began and click Next...the restore feature should run...follow the prompts to restore the system state.
Once the system has restored, try the drive.
Access the System Restore feature by clicking the Start orb, then "All Programs", then "Accessories", then "System Tools", then "System Restore". In the System Restore window, tick the bottom radio button to "Choose a different restore point" and click Next. Select a restore point that represents a date before the problem began and click Next...the restore feature should run...follow the prompts to restore the system state.
Once the system has restored, try the drive.
#19
Posted 04 September 2008 - 02:18 PM
most recent restore point shown is last night a 11pm when the drive was already not working
#20
Posted 04 September 2008 - 02:24 PM
Is that the only restore point shown?
#21
Posted 04 September 2008 - 02:25 PM
yeah there is only a list with one restore point on it
#22
Posted 04 September 2008 - 02:28 PM
Do you have your Vista installation DVD?
#23
Posted 04 September 2008 - 02:30 PM
yeah but the drive does not work
#24
Posted 04 September 2008 - 02:34 PM
It may work in an earlier environment.
What kind of disk do you have? Is it an OEM version (Dell, HP, Acer, etc...) or a Retail version?
What kind of disk do you have? Is it an OEM version (Dell, HP, Acer, etc...) or a Retail version?
#25
Posted 04 September 2008 - 02:36 PM
OEM del still sealed i have the dell, vista, roxio creator
#26
Posted 04 September 2008 - 02:44 PM
Let's see if the machine will boot to it. If it will, run the Startup Repair.
Put the disk in the drive and close the tray. Restart the machine. It may boot directly to the cd or it may prompt you to "Press any key to boot from CD"...if you see that, press the spacebar once.
It will appear to start an installation, but you should end up at a selection screen with several choices...choose the Startup Repair. Once that completes and you are back in Windows, try the drive in the Windows environment.
Put the disk in the drive and close the tray. Restart the machine. It may boot directly to the cd or it may prompt you to "Press any key to boot from CD"...if you see that, press the spacebar once.
It will appear to start an installation, but you should end up at a selection screen with several choices...choose the Startup Repair. Once that completes and you are back in Windows, try the drive in the Windows environment.
#27
Posted 04 September 2008 - 02:52 PM
still no luck it said no device available
#28
Posted 04 September 2008 - 03:02 PM
Pretty much looks like the drive is shot. Probably the laser as the controller board appears to be working properly.
Have you got an external drive you can try with your machine?
Have you got an external drive you can try with your machine?
#29
Posted 04 September 2008 - 03:11 PM
no but if you mean a flash drive I used one when i discovered the problem and it worked fine... maybe I can clean the laser or I wonder if I was to open up the computer and unplug and plug the drive I wonder if it will work. either way thank you for your time
#30
Posted 04 September 2008 - 03:30 PM
Unless the machine is still under warranty, I would. It really sounds like a burned out laser, though.
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