[Vickeye]

Not sure, this is the boyfriends computer. He's had it since 2004 and the only thing he remembers having was Norton when he first got it but that must have been removed properly if not he wouldn't have been able to install OneCare right?

[Advertisements]

not necessarily...i don't know if one care does a precheck or not

[dsenette]

not necessarily...i don't know if one care does a precheck or not

[sari]

OneCareUI = "C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe"

That's in the autorun entries. There's still Onecare stuff left on here too.

[Vickeye]

That sounds promising, what can I do to slay it?

[sari]

Let's see if it's in msconfig.

Going back to happyrock's instructions: Go to Start > Run, and type msconfig. Click on the Startup tab. Do you see any entry that looks like this? If so, uncheck it and click Apply. You'll have to reboot your system.

If you don't see it, come back and let us know.

[Vickeye]

I found winssnotify.exe in the startup, so I unchecked it and restarted the comp and......still can't install antivirus!
I'm starting to worry there might be something more sinister going on this computer.

[sari]

Can you please follow dsenette's instructions in post 28 and post an uninstall list?

[Vickeye]

Sorry, I missed that post.

Adobe Flash Player 9 ActiveX
Adobe Flash Player Plugin
Adobe Shockwave Player
Apple Mobile Device Support
Apple Software Update
Bonjour
BroadJump Client Foundation
Canon iP1200
CCleaner (remove only)
Dr Watson for Microsoft Windows OneCare Live v1.1.1067.14
EPSON CardMonitor
EPSON Printer Software
HijackThis 2.0.2
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB952287)
Intel® PRO Ethernet Adapter and Software
iTunes
Macromedia Flash Player
MagicLAN 11Mbps WirelessLAN MiniPCI Card Driver
Microsoft .NET Framework 2.0
Microsoft ActiveSync 3.8
Microsoft Data Access Components KB870669
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft User-Mode Driver Framework Feature Pack 1.0.0 (Pre-Release 5348)
Mozilla Firefox (2.0.0.16)
MSN Toolbar
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 Parser and SDK
MySpaceIM
Nero - Burning Rom
Online Manual
Paltalk
Paltalk Messenger
Photo Frame Show
Picture Package
Pop-Up Stopper Free Edition
PowerDVD
QuickTime
RealPlayer
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 2.0 (KB928365)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922760)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB941693)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB948590)
Security Update for Windows XP (KB948881)
Security Update for Windows XP (KB950749)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
SENS Keyboard V4 Launcher
SENS LT56ADW Modem
Sony USB Driver
Ulead Photo Explorer 6.0
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB914882)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB923845)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB932823-v3)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Update for Windows XP (KB951072-v2)
Windows Genuine Advantage v1.3.0254.0
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Live Messenger
Windows Live Sign-in Assistant
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 3

[sari]

There's no sign of any of it in the uninstall list - I'm thinking that it's just that the folders/files are still there. Do you still have the C:\Program Files\Microsoft Windows OneCare Live folder?

[dsenette]

can you do a file search for winssnotify.exe? make sure to enable searching for hidden files

also

WormRadar.com IESiteBlocker.NavFilter - C:\Program Files\AVG\AVG8\avgssie.dll (file missing) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} <--- that looks like part of AVG is there...did any of it install?

[wannabe1]

Hello Vickeye...

Open Registry Editor and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run...click on the Run folder in the left pane. Look in the right pane for the entry "OneCareUI". Right click on that and choose "Delete"...accept the change.

Reboot and post another Startup List Log for us.

wannabe1

[Vickeye]

There's no sign of any of it in the uninstall list - I'm thinking that it's just that the folders/files are still there. Do you still have the C:\Program Files\Microsoft Windows OneCare Live folder?

I just found a Windows Live OneCare Quarantine file amd a 'winss log'.

Part of AVG installed but it couldn't go any further without getting rid of the other antivirus.

[Vickeye]

can you do a file search for winssnotify.exe? make sure to enable searching for hidden files

also

WormRadar.com IESiteBlocker.NavFilter - C:\Program Files\AVG\AVG8\avgssie.dll (file missing) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} <--- that looks like part of AVG is there...did any of it install?

I foun that at C:\WINDOWS\Prefetch

[Vickeye]

For Wannabe1 re: the PM:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run



(Default) REG_SZE value not set
AGRSMMG REG_SZE AGRSMMG.exe
BJCFD REG_SZE C:\Programme Files\BroadJump\Client Foundation\CFD.exe
HotKeysCmds REG_SZE C:\WINDOWS\System32\hkcmd.exe
LtMoh REG_SZE C:\Programme Files\ltmoh\Ltmoh.exe
MSCONFIG REG_SZE C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe
NeroCheck REG_SZE C:\WINDOWS\System32\NeroChec.exe
TkBellExe REG_SZE "C:\Programme Files\Common Files\Real\Update_OB\realsched.exe"

[wannabe1]

That all looks good.

Click Start, then Run, type prefetch and click "Ok".

In the Prefetch window, click "Edit" on the toolbar and choose "Select All"...press the Delete key to clear the prefetch folder.

Close all open windows and reboot. Let Windows load completely then reboot again. (It takes a couple of boot cycles to fully repopulate the prefetch with fresh files.)

See if AVG will install after the second reboot.