[whmice]

no change
insight: i got a similar crash when i tried to access a file (on others i had no problem) on the xp cd

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Hello whmice,

I am not sure why explorer is crashing like that, it does not look like it has anything to do with malware since your logs look clean. I recommend that once we are done here that you post a topic over in the XP forum and one of the techs over there should be able to help you fix that.



Other then explorer crashing, is there any other problems that you are having?

[Jimmy2012]

Hello whmice,

I am not sure why explorer is crashing like that, it does not look like it has anything to do with malware since your logs look clean. I recommend that once we are done here that you post a topic over in the XP forum and one of the techs over there should be able to help you fix that.



Other then explorer crashing, is there any other problems that you are having?

[whmice]

no
thank you for your help

[Jimmy2012]

Hello whmice,

thank you for your help

Your welcome, sorry I could not do more about your explorer problem. Here is the link to the XP forum.
http://www.geekstogo...2003-NT-f5.html



Lets go ahead and remove the tools used to clean your computer.




Please download OTCleanIt and save it to your Desktop.

• Double-click OTCleanIt.exe
  
• Click the CleanUp! button to begin removing tools used to clean your computer
  
• If you are prompted to Reboot during the cleanup, please select Yes

Please remove any leftover tools used to clean your computer.







Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)
1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Restart your computer.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check Turn off System Restore.
Click Apply, and then click OK.
[/list]
System Restore will now be active again.

The following is a list of tools and utilities that I like to suggest to people. This list is full of great tools and utilities to help you understand how you got infected and how to keep from getting infected again.

1. Spywareguard: Is realtime protection from spyware.

2. Spywareblaster: Helps protect against any bad ActiveX from installing on your computer.

3. SuperAntiSpyware: Use this program to help remove any spyware that may have gotten on your computer.

4. FireFox: This is a great alternate browser over Internet Explorer. Firefox is much more secure then Internet Explorer and also has a bulilt in pop up blocker.

5. ATF Cleaner: This program cleans out your temporary files. This is a great tool that can help speed your computer up.

6. Trillian or Miranda-IM - These are Malware free Instant Messenger programs which allow you to connect to multiple IM services in one program! (AOL, Yahoo, ICQ, IRC, MSN)

7. Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.


To find out more information about how you got infected in the first place and some great guidelines to follow to prevent future infections you can read this article by Tony Klein

[Jimmy2012]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.