[Trevuren]

Hi kaylaw,

I am starting to get the impression that your system is missing some essential parts. They could have been defective before but more likely they were removed with the malware which had either replaced it or attached itself to it.

We will try to start it: You may require the original Windows disk.

To repair Internet Explorer in Windows XP, complete the following procedure while you are logged on as an administrator:

Use the System File Checker tool to scan all of the protected files on your computer:

Click Start, and then click Run.
In the Open box, type sfc /scannow, and then click OK.

Keep me posted,

Trevuren

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Hi kaylaw,

Try the last good setting too.



Trevuren

[Trevuren]

Hi kaylaw,

Try the last good setting too.



Trevuren

[kaylaw1964]

hi,
it won't let me log on at all. i just tried the last good setting and that did not work either. I do not have my original disc handy...what do i do now?
GOD Bless
Kay Law

[Trevuren]

Hi kaylaw,

You have to wait until you have the original disk. Nothing much more to do.

Trevuren

[kaylaw1964]

okay..
when i have the original disk, what do i do then? Do i lose all the programs on the system and my data too?

[Trevuren]

Hi kaylaw,

No you don't lose everything. You run the program and it should fix the broken/missing files.


Trevuren

[kaylaw1964]

So could you tell me what i need to do when i get the disc?

[Trevuren]

Can you get into the boot up part by Tapping F8 after starting up?

Trevuren

[kaylaw1964]

yes i can...that worls

[Trevuren]

What options are available to you on the screen?

[kaylaw1964]

all the options are available in that windows

[Trevuren]

Well if you can enter through safe mode, try the command that I gave you previously when you get your disk.

If you can get in now, try and backup your most important data (which should really have been backed up regularly) in case the worst happens and you must reinstall.

Trevuren

[kaylaw1964]

ok,
are you saying that ishould go into safe mode and then use the disc? Please give me the instructions like i was a four yhear old...
GOD Bless
Kay Law

[kaylaw1964]

by the way, what if i use a boot up disk..a windows 98 boot disc and look in the 1386 directory?

[Trevuren]

No 98 Boot disk !!!

Read this article first, slowly.

http://support.micro...kb;en-us;307654


Trevuren