[Artellos]

Could you select the parameters box and make sure that there are no blank spaces in it.
Once you removed the (possible) spaced try starting the service.

Regards,
Olrik

[Advertisements]

there are no lines of information there, when i put the cursor in the box, hit the delete button, nothing happens at all. so i guess no spaces there.
when i try to start, it gives me the following message"

"windows could not start the windows image acquisition (WIA) service.
on Local Computer.

Error 1068:The dependency service or group failed to start."

cheers

martin.

[leftlanetruckin]

there are no lines of information there, when i put the cursor in the box, hit the delete button, nothing happens at all. so i guess no spaces there.
when i try to start, it gives me the following message"

"windows could not start the windows image acquisition (WIA) service.
on Local Computer.

Error 1068:The dependency service or group failed to start."

cheers

martin.

[leftlanetruckin]

olrik,
i just clicked on the "log on" part of the wia window, and got some interesting messages!
"log on as............

this account "local computer"
Password (fifteen dots)
confirm password (fifteen dots)

that sound right????

martin

[Artellos]

Open notepad by going to Start and type notepad in the white box that appears. In the window that pops up please copy and paste the following

@ECHO off
sc query RpcSs >> C:\explore.txt
echo. >> C:\explore.txt
sc qc RpcSs >> C:\explore.txt
echo. >> C:\explore.txt
sc qdescription RpcSs >> C:\explore.txt
echo. >> C:\explore.txt
sc qfailure RpcSs >> C:\explore.txt
echo. >> C:\explore.txt
sc qfailureflag RpcSs >> C:\explore.txt
echo. >> C:\explore.txt
sc query ShellHWDetection >> C:\explore.txt
echo. >> C:\explore.txt
sc qc ShellHWDetection >> C:\explore.txt
echo. >> C:\explore.txt
sc qdescription ShellHWDetection >> C:\explore.txt
echo. >> C:\explore.txt
sc qfailure ShellHWDetection >> C:\explore.txt
echo. >> C:\explore.txt
sc qfailureflag ShellHWDetection >> C:\explore.txt
exit

In Notepad click on the File then click Save As... Under File name type explore.bat and Change Save as type to All Files, save it to a place you will remember.



Then right click on explore.bat and hit Run as Administrator
A black box should appear and disappear. This is supposed to happen, Please do not run the file twice.
And please copy the contents of C:\explore.txt into your next post

Regards,
Olrik

[leftlanetruckin]

here we go mate....sorry for having to do stuff twice, now even my wife is making fun of me......



SERVICE_NAME: stisvc
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1068 (0x42c)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: stisvc
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k imgsvc
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Image Acquisition (WIA)
DEPENDENCIES : RpcSs
: ShellHWDetection
SERVICE_START_NAME : NT Authority\LocalService

[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: stisvc
DESCRIPTION: Provides image acquisition services for scanners and cameras

[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: stisvc
RESET_PERIOD (in seconds) : 0
REBOOT_MESSAGE :
COMMAND_LINE :


[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: stisvc
FAILURE_ACTIONS_ON_NONCRASH_FAILURES: FALSE

SERVICE_NAME: stisvc
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1068 (0x42c)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: stisvc
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k imgsvc
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Image Acquisition (WIA)
DEPENDENCIES : RpcSs
: ShellHWDetection
SERVICE_START_NAME : NT Authority\LocalService

[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: stisvc
DESCRIPTION: Provides image acquisition services for scanners and cameras

[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: stisvc
RESET_PERIOD (in seconds) : 0
REBOOT_MESSAGE :
COMMAND_LINE :


[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: stisvc
FAILURE_ACTIONS_ON_NONCRASH_FAILURES: FALSE

SERVICE_NAME: stisvc
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1068 (0x42c)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: stisvc
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k imgsvc
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Image Acquisition (WIA)
DEPENDENCIES : RpcSs
: ShellHWDetection
SERVICE_START_NAME : NT Authority\LocalService

[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: stisvc
DESCRIPTION: Provides image acquisition services for scanners and cameras

[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: stisvc
RESET_PERIOD (in seconds) : 0
REBOOT_MESSAGE :
COMMAND_LINE :


[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: stisvc
FAILURE_ACTIONS_ON_NONCRASH_FAILURES: FALSE

SERVICE_NAME: stisvc
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1068 (0x42c)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: stisvc
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k imgsvc
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Image Acquisition (WIA)
DEPENDENCIES : RpcSs
: ShellHWDetection
SERVICE_START_NAME : NT Authority\LocalService

[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: stisvc
DESCRIPTION: Provides image acquisition services for scanners and cameras

[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: stisvc
RESET_PERIOD (in seconds) : 0
REBOOT_MESSAGE :
COMMAND_LINE :


[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: stisvc
FAILURE_ACTIONS_ON_NONCRASH_FAILURES: FALSE

SERVICE_NAME: stisvc
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1068 (0x42c)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: stisvc
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k imgsvc
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Image Acquisition (WIA)
DEPENDENCIES : RpcSs
: ShellHWDetection
SERVICE_START_NAME : NT Authority\LocalService

[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: stisvc
DESCRIPTION: Provides image acquisition services for scanners and cameras

[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: stisvc
RESET_PERIOD (in seconds) : 0
REBOOT_MESSAGE :
COMMAND_LINE :


[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: stisvc
FAILURE_ACTIONS_ON_NONCRASH_FAILURES: FALSE

SERVICE_NAME: stisvc
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1068 (0x42c)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: stisvc
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k imgsvc
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Image Acquisition (WIA)
DEPENDENCIES : RpcSs
: ShellHWDetection
SERVICE_START_NAME : NT Authority\LocalService

[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: stisvc
DESCRIPTION: Provides image acquisition services for scanners and cameras

[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: stisvc
RESET_PERIOD (in seconds) : 0
REBOOT_MESSAGE :
COMMAND_LINE :


[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: stisvc
FAILURE_ACTIONS_ON_NONCRASH_FAILURES: FALSE

SERVICE_NAME: stisvc
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1068 (0x42c)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: stisvc
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k imgsvc
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Image Acquisition (WIA)
DEPENDENCIES : RpcSs
: ShellHWDetection
SERVICE_START_NAME : NT Authority\LocalService

[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: stisvc
DESCRIPTION: Provides image acquisition services for scanners and cameras

[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: stisvc
RESET_PERIOD (in seconds) : 0
REBOOT_MESSAGE :
COMMAND_LINE :


[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: stisvc
FAILURE_ACTIONS_ON_NONCRASH_FAILURES: FALSE

SERVICE_NAME: RpcSs
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: RpcSs
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k rpcss
LOAD_ORDER_GROUP : COM Infrastructure
TAG : 0
DISPLAY_NAME : Remote Procedure Call (RPC)
DEPENDENCIES : DcomLaunch
SERVICE_START_NAME : NT AUTHORITY\NetworkService

[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: RpcSs
DESCRIPTION: Serves as the endpoint mapper and COM Service Control Manager. If this service is stopped or disabled, programs using COM or Remote Procedure Call (RPC) services will not function properly.

[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: RpcSs
RESET_PERIOD (in seconds) : 0
REBOOT_MESSAGE :
COMMAND_LINE :
FAILURE_ACTIONS : REBOOT -- Delay = 60000 milliseconds.


[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: RpcSs
FAILURE_ACTIONS_ON_NONCRASH_FAILURES: FALSE


SERVICE_NAME: ShellHWDetection
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1077 (0x435)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: ShellHWDetection
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 4 DISABLED
ERROR_CONTROL : 0 IGNORE
BINARY_PATH_NAME : C:\Windows\System32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP : ShellSvcGroup
TAG : 0
DISPLAY_NAME : Shell Hardware Detection
DEPENDENCIES : RpcSs
SERVICE_START_NAME : LocalSystem

[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: ShellHWDetection
DESCRIPTION: Provides notifications for AutoPlay hardware events.

[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: ShellHWDetection
RESET_PERIOD (in seconds) : 86400
REBOOT_MESSAGE :
COMMAND_LINE :
FAILURE_ACTIONS : RESTART -- Delay = 60000 milliseconds.
RESTART -- Delay = 60000 milliseconds.


[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: ShellHWDetection
FAILURE_ACTIONS_ON_NONCRASH_FAILURES: FALSE





martin

[Artellos]

You weren't asked to do the same thing twice
I was looking at different services this time.

Please delete the explore.txt file from your C:\ Drive.
Open up your start menu and type cmd in the white box.
Right click the cmd.exe entry that appears and Run as Administrator
In the black box, type sc start ShellHWDetection
A lot of information will appear, Please right click the black window and hit mark.
Select every line of text you recieved and hit Enter to copy.
Then paste it into your next reply.

Regards,
Olrik

[leftlanetruckin]

not a lot of text me thinks.....

maybe we are getting somewhere mate??

this is the window:

Microsoft Windows [Version 6.0.6001]
Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sc start ShellHWDetection
[SC] StartService FAILED 1058:

The service cannot be started, either because it is disabled or because it has n
o enabled devices associated with it.


C:\Windows\system32>

i scrolled down, and the rest of the box was blank. i assume i was supposed to hit the 'enter" button after typing in the sc start........etc? nothing happened until i did, so i hit the enter button mate.

many thanks again


martin

[Artellos]

We're going to check your System Files.
Please input your Windows Vista CD.

• Open up your start menu and type cmd in the white box.
• Right click the cmd.exe entry that appears and Run as Administrator
• In the black box, type sfc /scannow
• It will now do a scan, let this run for a while. It will replace any faulty files.

Regards,
Olrik

[leftlanetruckin]

We're going to check your System Files.
Please input your Windows Vista CD.

• Open up your start menu and type cmd in the white box.
• Right click the cmd.exe entry that appears and Run as Administrator
• In the black box, type sfc /scannow
• It will now do a scan, let this run for a while. It will replace any faulty files.

Regards,
Olrik

olrik, thanks mate!
all i have are the recovery cd's from toshiba (manufacturer). they include vista, so i assume its ok to put those in and do the same? vista home premium came preinstalled, so i never had an actual "vista" disk, just the recovery cd's (2 of them).
thanks

martin

[Artellos]

Yes. the disk you got from Toshiba should suffice.

Regards,
Olrik

[leftlanetruckin]

here are the results. looks like the toshiba disks are not going to work for some reason.....
on the disks (2 of them), it says "recovery and application/drivers"
had to run the scan twice, once for each disk....or so i thought??
here is what the screen says after the scans....


Microsoft Windows [Version 6.0.6001]
Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>

open aol and the blue screen still appears.

thanks for all your help!
hopefully we are getting closer...lol

martin

[Artellos]

Press CTRL + ALT + R
In that box, type:
notepad C:\Windows\Logs\CBS\CBS.log
Please copy and paste the content of that log into your next reply.

Regards,
Olrik

[leftlanetruckin]

Press CTRL + ALT + R
In that box, type:
notepad C:\Windows\Logs\CBS\CBS.log
Please copy and paste the content of that log into your next reply.

Regards,
Olrik

olrik, when i type ctrl alt r, nothing happens on either my laptop or the wifes!
so i dont know mate.
i did type the notepad c:\windows etc etc into the start search box, but when i clicked on the thing that came up, it said access denied!
i can get into the properties, security, etc on it, so there is something there, it just wont let me find what it is mate.
when i click "run as administrator" when it brings up the program in the search box, it will open, but it is just a blank notepad screen with the cursor flashing.
thanks mate,
martin

Edited by leftlanetruckin, 25 January 2009 - 07:05 PM.

[leftlanetruckin]

olrik,
i did manage to get into the file and open it mate.
i went to c, then to windows, and so on. after changing the security settings to allow me to see it, i could open it. only problem is, its a massive file! every time i try to copy n paste to the thread, it locks up the browser, then it times out! i tried to save the file to my desktop under a new file, and it is too large to upload to the site! even after using the zip thing, it is over 650k, so still too big to add as an attachment.
any ideas??

martin

[Artellos]

Sorry about the Key Combo.. That was supposed to be Windows Key + R. I was a bit sleepy when I made that post, Sorry
You can upload the file to here.

Regards,
Olrik