[Texasmommy]

Hello,
Just today I attempted to use my dvd/cd rom on my E-machine T5246. Absolutely nothing....looked at device manager and now I see an exclamation point regarding this device. When I click on it, it says it cannot start (code 10). I attempted to uninstall/reboot and it can not install device driver. I looked on internet regarding this and found that some have had problems regarding this with ITunes. I don't use ITunes so I deleted that as suggested with another website. Rebooted computer, same problem. Is there anyway someone might be able to help.


Any help would be greatly appreciated.


Texasmommy

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Hello Texasmommy...

Does the drive show in My Computer?

wannabe1

[wannabe1]

Hello Texasmommy...

Does the drive show in My Computer?

wannabe1

[Texasmommy]

Not seeing it there either.

[wannabe1]

Click the Start orb, then type regedit in the search box, and then click the regedit.exe link that appears at the top of the results. Registry Editor will open.

In the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SYSTEM, then CurrentControlSet, then Control, then Class, and click on {4D36E965-E325-11CE-BFC1-08002BE10318}

In the right pane, are UpperFilters and/or LowerFilters listed?

[Texasmommy]

No Lower Filters

Upper Filters are listed.....name: REG_MULTI_SZ.....data: GEARAspiWDM

[wannabe1]

In the left pane, right click on {4D36E965-E325-11CE-BFC1-08002BE10318} and choose "Export". Name this file oldfilters and save it to your desktop.
Right click on UpperFilters and choose "Delete"...accept the change.

Close Registry Editor and reboot.

See if the drive is now shown in Computer and see if it works properly.

[Texasmommy]

There isn't anything with Lower Filters, but will do what you say regarding Upper Filters.

Thanks

[wannabe1]

I edited my post, but you got there before I finished.

[Texasmommy]

Lol, sorry, just deleted and I am about to reboot, will be back in a few seconds ( I hope ).....

[Texasmommy]

I'm back, and it is back....trying a dvd right now to see if it will work.

[Texasmommy]

It works with one dvd+r but not with another....going to make sure something is on the one not showing anything...but so far so good.....


THANK YOU SO VERY MUCH!!!!!


BTW: Do you think it was the latest ITunes update that installed on this past Friday that might have caused this???



Texasmommy

[wannabe1]

Yes.

The filter was the file GEARAspiWDM which is installed by iTunes.

You can delete "oldfilters" from the desktop.

Glad to help!

[Texasmommy]

Thank you so much....found out the blank dvd+r that should have had something on it, doesn't have anything on it....lmao....


So I shouldn't have any problems since I deleted ITunes?



WANNABE1 you are great

Texasmommy

[wannabe1]

You should have no problems having removed iTunes. That was likely the last remnant.

[Texasmommy]

Great....Problem Solved by Wannabe1


Hubby was saying we were gonna have to buy a new dvd drive....lol....not yet....he thinks everything that stops working is broken and can't be fixed....yeah right


Wannabe, have a great night, I appreciate all the help that you and the other Geekstogo people do for us newbies.



Texasmommy