I came on to this forum and had entered BCCcode a and found where someone was getting the codes I had found on his computer so I did what was sugested and I removed Norton useing the Norton removal tool and I paid for the full version of AVG and instaled it on his computer. I had found this to start with.
Additonal info about the problem
BCC code a
BCP1 00000060
BCP2 0000001B
BCP3 00000001
BCP4 824B3C13
OS VERSION 6-0-6001
SERVICE PACK 1-0
PRODUCT 768-1
c:windows\minidump\Mini050409-02.dmp
C;\Users\Matthew obb\AppData\Local\Temp\Wer-72836-0.sysdata.xml
C:\User\Matthew obb\AppData\Local\Temp\werf70A.Temp.Verson.txt
I have done a system restore two times and both times it suggest that I restore it before the downlode update of windows. I do such and then the computer starts working again and then it does the shut down again after it has been used for a while.
When the blue screen comes up when turning it on and it will not boot to desktop I have then done the reset and then it comes to desk top. Not sure what is going on. Can you help?
Thanks
Pat