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My laptop CD Drive won't appear, it might be broken!


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#1
Marissa K.

Marissa K.

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Ok, so I was going to play the Sims 2 :) and I noticed it wouldn't appear, usually when I start the same it comes up. So I clicked on the icon, still didn't work. Then I got really annoyed and just un-installed the game. I tried to re-install it, but the guide thing wouldn't appear. I check to see if a disk was in, and it said it wasn't. So I tried putting in a DVD, still didn't work. I tried a CD, and in Windows Media Player it told me I needed a CD Drive to play music! I used my CD Drive without a problem, and something randomly happened to it I guess. I turned off my computer, waited a couple days, and it still didn't work. What should I do? Please help! :) My laptop's motherboard had to be replaced, because of a short in the charger that burnt it out. Could it have possibly messed up the drive,too, or could the computer store have messed up the drive when they were replacing the mother board?
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#2
hfcg

hfcg

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Hello,
I doubt that a replaced motherboard would cause the CD/DVD drive(s) to malfunction.
Windows update has a hardware filter that sometimes causes this issue.


Let's have you uninstall the DVD-Drive and then have you reboot and let windows reinstall the drivers for it. To do this, do the following:
• Go to START-->RUN and type devmgmt.msc
• In the new window that appears, click the + symbol next to CD/DVD-ROM Drives.
• Locate the drive in question and right-click it and choose UNINSTALL.
• Once it's finishing uninstalling, reboot your computer.
Once it's rebooted, try putting a DVD in it again and see if the same thing happens.

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If after rebooting you are still having problems, try the following:

Click Start then Run and type regedit...click "Ok"

In the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SYSTEM, then CurrentControlSet, then Control, then Class, and click on {4D36E965-E325-11CE-BFC1-08002BE10318}

Right click on {4D36E965-E325-11CE-BFC1-08002BE10318} and choose Export. Name this file "filters" and save it to your desktop. This file can be deleted when it is determined it is no longer needed.

In the right pane, if either UpperFilters or LowerFilters are present, right click on it and choose Delete...accept the deletion. Delete both if they are both present.

Close Registry Editor and reboot.

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If after doing that your drive still doesn't show up, please download CDGone from HERE. Once it's downloaded, extract the files to your desktop and open the READ ME FIRST.TXT file and follow the instructions there.
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