[Essexboy]

Yes, if this is done in safe mode you should be able to reboot back into normal mode - If it is a driver or service that is causing the crashes. If you still get them on a clean boot I fear we are looking at hardware

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I'll try it one more time then.

Are these two steps necessary? I don't seem to have these two boxes.

2. Click to clear the Process SYSTEM.INI File check box.
3. Click to clear the Process WIN.INI File check box.

Also, when I do "disable all" it returns to "Diagnostic Setup" and when I check "Load System Services," the services that were disabled become checked again.

[AndySE]

I'll try it one more time then.

Are these two steps necessary? I don't seem to have these two boxes.

2. Click to clear the Process SYSTEM.INI File check box.
3. Click to clear the Process WIN.INI File check box.

Also, when I do "disable all" it returns to "Diagnostic Setup" and when I check "Load System Services," the services that were disabled become checked again.

[Essexboy]

2. Click to clear the Process SYSTEM.INI File check box.
3. Click to clear the Process WIN.INI File check box

Skip these steps I will recheck with MS

[AndySE]

What should I do about this?

"Also, when I do "disable all" it returns to "Diagnostic Setup" and when I check [Selective Startup and then] "Load System Services," the services that were disabled become checked [enabled] again."

[Essexboy]

Hi I have had a look at the MS KB and I find that I was giving you the XP version which is why it made no sense

Here are the instructions for Vista http://support.microsoft.com/kb/331796

[AndySE]

Unfortunately, it still didn't start up. But that makes sense doesn't it? Since none of the "services" or programs were able to even get up before it auto-crashed. Because the fact is that it crashes before it even gets to the log-in screen in normal mode.

I suppose it's a hardware issue now?

[Essexboy]

I am afraid so - If tyou could post in the Vista forum and reference this thread stating no apparent malware. Sorry I could not be of more assistance

Let them know there that you have tried a clean boot

[AndySE]

Thank you very much for all your help, it's much appreciated.

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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