[123Runner]

Instead of an edit to my last post....

john god
If we assume (and you know what happens when we assume?) that all Dell's are using the same hard drive we can look to see what you have in yours.

Go to start...
Go to Run...
Type in devmgmt.msc and hit ok.
Expand out disk drives
Give us the information that is showing.

[attachment=35695:Device_manager.jpg]

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Sorry, but that won't help.
I'm not at my granddaughters house to check her pc.

[john god]

Sorry, but that won't help.
I'm not at my granddaughters house to check her pc.

[john god]

One disk says recovery emergency repair disk,
The other says Microsoft Home Edition.

[123Runner]

john god,

The reason I asked you to get the drive manufacturer in YOUR computer is because there is a good chance the the drive in your granddaughters is the same being that you stated they are both Dells.

I/we are trying to get you all of the tools you might need when you get there in a couple weeks.

Please get the info as requested.

123runner

[john god]

Disk Drives:
On one pc its Maxtor 6E040L0
The other pc is Wdc wd400eb-75cpfo

On the xp screen it has F2-Setup
F12-Boot Menu
Which one to use if I need to change Bios?

John

Edited by john god, 09 November 2009 - 12:29 PM.

[john god]

I'll be going to my daughters house in about a week or so,
than it will be time to try to work some magic,
on her daughters pc.

I tried to do everything you guys said,
hope I did it right.

Anything else I'll let you know.

If there is anything else please post.

Again, thank you so much,
John

[rshaffer61]

If you have a way to log on at her house please do so and then you can get replies there. If not we can wait for you.