after step 2 java update
Download OTL to your Desktop
- Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
- Under the Custom Scan box paste this in
netsvcs
%SYSTEMDRIVE%\*.exe
%systemroot%\*. /mp /s
c:\$recycle.bin\*.* /s
CREATERESTOREPOINT
- Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
- When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.