I have scanned with AVG software and then followed the steps in the Malware and Spyware Cleaning Guide, but not even Malwarebytes has detected it and I do not know what else to do.
Malwarebytes scan shows:
Malwarebytes' Anti-Malware 1.42
Database version: 3289
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11
05/12/2009 19:35:52
mbam-log-2009-12-05 (19-35-52).txt
Scan type: Quick Scan
Objects scanned: 108588
Time elapsed: 9 minute(s), 14 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Any advice on steps to remove it and prevent its recurrence would be greatly appreciated, nothing that I have found on the internet so far has done anything other than confuse me!
Thanks, Becky