here are the diagnostics tests...
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Computer Corporation Latitude D600
iTunes 9.0.1.8
QuickTime 7.6.4
FairPlay 1.5.18
Apple Application Support 1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number BF44069ABC8FBC71
Current user is not an administrator.
The current local date and time is 2010-01-04 21:23:24.
iTunes is not running in safe mode.
Video Display Information
MOBILITY RADEON 9000
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 817ead712f42fe528226f0d18649a249
iPodService 9.0.1.8 is currently running.
iTunesHelper 9.0.1.8 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {1DBE64B0-BCF9-4553-B7F6-F7A9B210564B}
Description: Intel® PRO/Wireless LAN 2100 3A Mini PCI Adapter - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 255.255.255.255
Lease Obtained: Sun Nov 01 11:34:16 2009
Lease Expires: Sun Nov 01 12:34:16 2009
DNS Servers:
Adapter Name: {C26A85F2-02CF-427F-A377-F03E70D1123F}
Description: Broadcom 570x Gigabit Integrated Controller - Packet Scheduler Miniport
IP Address: 69.90.55.128
Subnet Mask: 255.255.252.0
Default Gateway: 69.90.52.1
DHCP Enabled: Yes
DHCP Server: 69.90.52.1
Lease Obtained: Mon Jan 04 21:06:06 2010
Lease Expires: Mon Jan 04 22:06:06 2010
DNS Servers: 69.90.52.1
69.90.52.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 127.0.0.1:5555
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-12-08 00:41:28.