[saf99]

When I type that a black screen opens and then closes.....?

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Make sure there is a space between sfc and /scannow

If it still doesn't work, type cmd.exe and press enter.

Then enter the sfc /scannow command. Let me know what message returns.

[Elise]

Make sure there is a space between sfc and /scannow

If it still doesn't work, type cmd.exe and press enter.

Then enter the sfc /scannow command. Let me know what message returns.

[saf99]

when i did it using the cmd.exe method it says you must be an administrator running a console session in order to use the sfc utility.....

[Elise]

Wow, I can't believe I'm this stupid

Somehow I thought you had windows XP (don't know how I got that idea).

Open the Start Menu.

Click on All Programs and Accessories, then right click on Command Prompt and click on Run as administrator. (See screenshot below)

After that run the sfc /scannow command.

[saf99]

Lol...it's Ok, I did exactly that and now some writing comes uup on the screen:

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[Elise]

As you can see sfc /SCANNOW is one of the options, so I think you made a typo somehow

Please try it again, verify the spelling and space before hitting enter and see if it still gives this error.

[saf99]

OK.. it's carried out the scan and now I got a message shown below....

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[Elise]

Can you please post me the log at c:\windows\logs\cbs\cbs.log

[saf99]

It says access is denied and won't let me open the log file.......

[Elise]

Did you try to right click on it and select Run as administrator?

[saf99]

There's no option that says run as admin when I right click on the log file.....

[Elise]

Open the Start Menu.

Click on All Programs and Accessories, then right click on Command Prompt and click on Run as administrator.

Type the following command, and then press ENTER:
findstr /C:"[SR] Cannot repair member file" %windir%\logs\cbs\cbs.log >sfcdetails.txt

Note The Sfcdetails.txt file contains details from every time that the System File Checker tool has been run on the computer. The file includes information about files that were not repaired by the System File Checker tool. Verify the date and time entries to determine the problem files that were found the last time that you ran the System File Checker tool.

Type the following command, and then press ENTER:
edit sfcdetails.txt

Post the contents of the text file below.

Edited by elise025, 21 March 2010 - 10:22 AM.

[saf99]

Ok I typed the first commmand you told me to and it said cannot open or something like that... and then I typed the 2nd command and now I got a blue screen with file, edit,search, view etc. at the top with a grey toolbar.

What do I do now on this screen?

[Elise]

Can you copy the text in that window and paste it here?

[saf99]

Here....

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