[bobbyblue]

Hi,
I hope someone can help me, I run an HP G61 notebook with Windows 7 operating system. I need to adjust the USB port latency settings to run an application I have downloaded. I have tried to open an administrator login account because I know this is hidden on Windows 7, I have been advised to open a command prompt window, and type in the command, net user administrator /active:yes, however when I do, I keep getting this message 'error 5 has occurred access denied'
Thanks in advance.

[Advertisements]

Go Start and in "Start search" type in:
cmd
Hold CTRL and SHIFT, press Enter.
The above will open command prompt as administrator.

[Broni]

Go Start and in "Start search" type in:
cmd
Hold CTRL and SHIFT, press Enter.
The above will open command prompt as administrator.

[bobbyblue]

Thanks for the reply Broni, but I can get a command prompt window, it is the system error 5 has occurred message when I type the command that would open the administration account I can't get past.

[Broni]

I understand, you can open command prompt, but what I'm saying, you have to open command prompt as administrator in order for the other command to be executed.

[JessicaD42]

Bobbyblue,

Are you currently using an Administrator user account? Have you disabled UAC settings? On the application you downloaded, have you attempted to right click, select properties, select the compatibility tab, check the last box at the bottom that says, "Run this program as an administrator", select apply and press ok?

Should you require additional assistance and guidance, Microsoft does have an official Windows 7 Support Forum located here http://tinyurl.com/9fhdl5 . It is supported by product specialists as well as engineers and support teams.

Jessica
Microsoft Windows Client Team