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kernel data in page error 0x0000007A


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#1
narong

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i got this BSOD code 0x0000007A (0xc0604000, 0xc000000E, 0x0DD3A8800,0xc800000 )

and Here my dumpfile.

please help me to solve this :)
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#2
Broni

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Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
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#3
narong

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Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.


here the BSOD detail

==================================================
Dump File : 051410-21496-01.dmp
Crash Time : 5/14/2010 3:24:46 AM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc0604000
Parameter 2 : 0xc000000e
Parameter 3 : 0x4afcf880
Parameter 4 : 0xc0800000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+dcd10
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\051410-21496-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 051310-26769-01.dmp
Crash Time : 5/13/2010 5:16:05 AM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc0604000
Parameter 2 : 0xc000000e
Parameter 3 : 0x0dd3a880
Parameter 4 : 0xc0800000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+dcd10
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\051310-26769-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 051110-22854-01.dmp
Crash Time : 5/11/2010 11:18:19 PM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc0604000
Parameter 2 : 0xc000000e
Parameter 3 : 0x42584880
Parameter 4 : 0xc0800000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+dcd10
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\051110-22854-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 051010-20966-01.dmp
Crash Time : 5/10/2010 12:15:50 AM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc044a8e8
Parameter 2 : 0xc00000c0
Parameter 3 : 0x3a50b8c0
Parameter 4 : 0x8951de34
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+dcd10
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\051010-20966-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 050510-20514-01.dmp
Crash Time : 5/5/2010 1:16:14 AM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc0604000
Parameter 2 : 0xc000000e
Parameter 3 : 0x410bd880
Parameter 4 : 0xc0800000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+dcd10
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\050510-20514-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================
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#4
Broni

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Hmmm...ntkrnlpa.exe may be caused by number of reasons.
How is your computer security?
What AV program, firewall do you use?
Have you scanned your computer for infections lately?
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#5
narong

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Hmmm...ntkrnlpa.exe may be caused by number of reasons.
How is your computer security?
What AV program, firewall do you use?
Have you scanned your computer for infections lately?



i`m using kasperksy internet security 2010. firewall also same.
need i make a full scan ?
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#6
Broni

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Yes, please.
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#7
narong

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Yes, please.


i`m done with the scan... no infection at all.
so what should i do ?
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#8
Broni

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1. Click Start, click Run, type chkdsk /f /r, and then click OK.
2. At the command prompt, type Y to let the disk scanner run when you restart the computer.
3. Restart the computer.
4. Chkdsk will run.
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#9
narong

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1. Click Start, click Run, type chkdsk /f /r, and then click OK.
2. At the command prompt, type Y to let the disk scanner run when you restart the computer.
3. Restart the computer.
4. Chkdsk will run.


i'm done with my memtest86. and no error at all.
now i will do the diskcheck.
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#10
narong

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1. Click Start, click Run, type chkdsk /f /r, and then click OK.
2. At the command prompt, type Y to let the disk scanner run when you restart the computer.
3. Restart the computer.
4. Chkdsk will run.



i'm done with the scanner. no problem at all :)
so what i need to do right now :) ?

can we just replace this ntkrnlpa.exe file ?
any problem if i replace it ?
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#11
Broni

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can we just replace this ntkrnlpa.exe file ?

You can give it a shot, but let's try one more thing first.

Go Start>Run ("Start Search" in Vista/7), type in:
sfc /scannow
Click OK (hold CTRL, and SHIFT, hit Enter in Vista/7).
Have Windows CD/DVD handy (with Vista/7, most likely, you won't need it).
If System File Checker (sfc) will find any errors, it may ask you for the CD/DVD (rarely in Vista/7 case).
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#12
narong

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can we just replace this ntkrnlpa.exe file ?

You can give it a shot, but let's try one more thing first.

Go Start>Run ("Start Search" in Vista/7), type in:
sfc /scannow
Click OK (hold CTRL, and SHIFT, hit Enter in Vista/7).
Have Windows CD/DVD handy (with Vista/7, most likely, you won't need it).
If System File Checker (sfc) will find any errors, it may ask you for the CD/DVD (rarely in Vista/7 case).



how to run the sfc with admin permission ?
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#13
Broni

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Go Start>Run ("Start Search" in Vista/7), type in:
sfc /scannow
Click OK (hold CTRL, and SHIFT, hit Enter in Vista/7).


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#14
narong

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Go Start>Run ("Start Search" in Vista/7), type in:
sfc /scannow
Click OK (hold CTRL, and SHIFT, hit Enter in Vista/7).



ok i'm done with this test.
no error come out.
the cmd close him self after 100% .

hahah so hard to troubleshoot this :)
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#15
Broni

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Let's make sure....

I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Before you start a new topic click on this link --> Malware and Spyware Cleaning Guide, Please read before starting a new topic. This will give you a few preparations to make, as well as instruction for posting your OTListIt2 log.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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