[RKinner]

That's normal in some files. Not all of them need to be registered.

Right click on Computer and select Manage (Continue) then Device Manager. In the right hand pane look for
Sound Video and Game Controllers. Click on the + in front of it. Right click on the Audio item that should show up underneath and select Uninstall. Reboot. Windows should find it and reinstall it.

If that doesn't work then go to your PC maker's website (or that of the sound card if it's an add-on card) and download and install the latest driver for it.

Ron

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Hi Ron,
OK here's the latest on the saga:
I uninstalled my audio device and rebooted, windows reloaded the device, said it's working but alas no sound. So I went to the HP site and looked up drivers for my computer, it didn't have any support for windows 7 so I tried to d/l the vista drivers, when I tried to install them I got an error that said I do not have the necessary system requirements (assuming because I'm running 7) so they will not install. Then it said if I have installed 7 I should go to Windows Update and do it there. But at that site I'm not finding any standalone installers. I'll keep looking. By the way when I go to control panel/sound/speakers there is a test under the advanced tab that plays out of both speakers a 3 tone sound--that plays fine as does any mp3's I play in Winamp, it's just windows startup/ shutdown and all the clicks dings and noises that are system sounds and if I try to watch anything in YouTube or Hulu that does not work.
Thanks again,
--Brian

[Brianaala]

Hi Ron,
OK here's the latest on the saga:
I uninstalled my audio device and rebooted, windows reloaded the device, said it's working but alas no sound. So I went to the HP site and looked up drivers for my computer, it didn't have any support for windows 7 so I tried to d/l the vista drivers, when I tried to install them I got an error that said I do not have the necessary system requirements (assuming because I'm running 7) so they will not install. Then it said if I have installed 7 I should go to Windows Update and do it there. But at that site I'm not finding any standalone installers. I'll keep looking. By the way when I go to control panel/sound/speakers there is a test under the advanced tab that plays out of both speakers a 3 tone sound--that plays fine as does any mp3's I play in Winamp, it's just windows startup/ shutdown and all the clicks dings and noises that are system sounds and if I try to watch anything in YouTube or Hulu that does not work.
Thanks again,
--Brian

[Brianaala]

Hi Ron,
Thank you so much for helping me! as far as I can tell the redirect virus is gone! but I still have the sound issue. I tried a couple of tweaks, including the K-lite codec pack but the fix broken system sounds box was greyed out (it claims it is not broken). Any ideas what I should do next?
--Brian

[RKinner]

Try downloading and installing the latest version of DirectX

http://www.microsoft...;displaylang=en

What program do you play your videos in? Try uninstalling it and reinstalling.

Or Try VLC Media Player. I find that it can play stuff that others can't and is a lot more stable than Windows Media Player.
http://www.videolan.org/vlc/

Ron

[Brianaala]

Hi Ron,
actually I have no problem watching movies through VLC or listening to music through Winamp. It's streaming video (like Hulu or YouTube) and all the system sounds (like startup and shut down, or any other clicks or beeps in the system sounds) that don't play.

[RKinner]

Try creating a custom sound scheme

http://www.sevenforu...nds-change.html

Then go back and put it back to default. Uncheck Play Windows Startup sound OK reboot then go back in and check it OK and reboot. That should fix any odd registry settings.

What browser are you using to watch You Tube?

My Firefox seems to want to use Quick Time for everything so you might try uninstalling/installing Quick Time.

In IE, Tools, Internet Options, Advanced. Under Multimedia options is a box Play Sounds in Webpages. If it is checked, Uncheck it and OK then restart IE. Check the box, OK and Restart.

Ron

[Brianaala]

Hi Ron,
OK I'll give those ideas a shot and get back to you.
--Brian

[Brianaala]

Nope that didn't work.
Incidentally, when I'm in the windows system sounds editor I can push the "test" button and I do not hear anything, though it says it's playing. I think I have a problem with a corrupted codec for playing wav files or something.

[RKinner]

Start, Programs, Accessories then right click on Command Prompt and

sfc /scannow

(It should scan your system and try to replace any missing files.)


sigverif

(Press Start. It will report any unsigned drivers. What do you see?)

Ron

[Brianaala]

Hi Ron,
after running the Scan now it turned up "corrupt files and successfully repaired them" so that's good.
The file signiture verification scanned and then just popped up and said "the drivers are signed" so I guess there were no unsigned drivers?

[Brianaala]

Ron you are a god!!!! Oh thank you so much! I ran those programs, then shut down everything and rebooted, I had been trying for so long to hear anything that I had my speakers turned nearly all the way up...When the computer rebooted and the startup sound played I nearly fell out of my chair!
I cannot thank you enough!!
I now am cured of the redirect virus AND I have sound again!!
Again thank you so much Ron!!
--Brian

[RKinner]

You should purge System Restore points as copies of the virus may still be around.

The best way is to follow Jim's procedure here http://aumha.net/vie...=...p;sk=t&sd=a
tho it hasn't been updated for Vista or Win 7 yet so To create a Restore Point try this:
right click on Computer and select Properties and System Protection (Continue) and then Create (at the bottom). OK Give it a name like Clean and then Create. OK. OK. If that's not how it works on Win 7 then you will have to read the help. I don't have Windows 7 just Vista.

Once you have created a Restore Point:

Now Start (Windows Logo Button), Programs, Accessories, Right click on Command Prompt and select Run As Administrator,
cleanmgr

Select "Files from All Users."
Continue

Select OS (C:)
OK

It will think for a few minutes.

Then come up with a few suggestions. Ignore those and press More Options. Under System Restore and Shadow Copies, click Clean Up and let it do its thing. Again if that's not how it works in 7 you will have to read the help.

You can uninstall or delete any tools we had you download and their logs.
To uninstall combofix, copy the next line:

"%userprofile%\Desktop\george.exe" /Uninstall

Start, Run, cmd, OK then right click, Paste, then hit Enter.

To hide hidden files again:

# Open the Control Panel menu and click Folder Options.
# After the new window appears select the View tab.
# Remove the check in the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the radio button labeled Do not Show hidden files and folders.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and exit.



You may not have the latest Java (6 Update 20). Get the latest at:

http://www.java.com/...nload/index.jsp


Once you install it, go into Control Panel, Add/Remove Software and remove any old versions (which may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE)

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat. Adobe is fond of foisting GetPlus on you. You can let them install it and then afterwards, go into Control Panel, Add/Remove Software and remove it. It probably doesn't hurt to leave it but I don't see the need for it and it has caused problems in the past.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.

I recommend you install the free WinPatrol 2010 from http://www.winpatrol.com/download.html

It's a small program that will sit in your systray and warn you if something tries to make changes to your system.

If you use USB drives you might want to install Autorun Eater v2.4.
http://oldmcdonald.w...orun-eater-v24/
Another small program which will stay resident and prevent an infected USB drive from infecting your PC.

If you use Firefox then get the AdBlock Plus Add-on.


If your current antivirus is not a paid up subscription you should dump it and install the free Avast
http://www.avast.com...avast-home.html

Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.


Ron

[Brianaala]

Thanks Ron,
I cleaned up all of the older restore points and I'm all set.
Thank you again for all of your help!
--Brian