[velairma]

I own an HP PC with Windows XP..
At one point, 4 years ago my PC worked perfectly fine with iTunes for whatever reason it is no longer connecting as of 3 years ago. I left it alone because it became too frustrating. I would really like to use iTunes with my iPhone again but I need help getting these 2 to connect. Here are the diagnostics Apple is giving me. Help!

Microsoft Windows XP Professional Service Pack 3 (Build 2600)
HP Pavilion 061 ED895AA-ABA a1210n
iTunes 9.2.0.61
QuickTime 7.6.6
FairPlay 1.8.20
Apple Application Support 1.3
iPod Updater Library 9.2d4
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.1.0.62
Apple Mobile Device Driver 1.45.0.0
Bonjour 2.0.2.0 (214.3)

iTunes Serial Number 241CBF62A225A87A

Current user is an administrator.
The current local date and time is 2010-06-23 22:38:59.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.

Video Display Information

ATI RADEON XPRESS 200 Series


**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 9.2.0.61 is currently running.
iTunesHelper 9.2.0.61 is currently running.
Apple Mobile Device service 3.1.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {2ABABB79-576B-41C3-A703-7C9E17D331E1}
Description: Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
IP Address: 192.168.1.109
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Jun 23 22:03:49 2010

Lease Expires: Thu Jun 24 22:03:49 2010

DNS Servers: 68.87.85.102
68.87.85.102
68.87.69.150

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection could not be established.
Connection attempt to iTunes Store was unsuccessful.
The network connection could not be established.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection could not be established.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection could not be established.
Last successful store access was 2009-07-23 11:32:25.

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This fix is a little drastic, but solves most iTunes connection problems. Try deleting your user preference file for iTunes. You want to make a backup of the original file before deletion.

Keep in mind that you will lose all iTunes preferences, but you can put back the original file if it doesn't work. If it does, you'll have to recreate any and all preferences you have set.

Close iTunes

Navigate to C:\Users\InsertUserNameHere\AppData\Local\Apple Computer\iTunes\iTunesPrefs.xml

I don't know your username, so you'll need to substitute it for the part above where I have "InsertUsernameHere". Once you find that file, you'll want to make a copy first, delete the original and restart iTunes. iTunes will automatically recreate the iTunesPrefs.xml file when you reopen iTunes

If that doesn't work, just close iTunes, and overwrite the new file with the old one you made a backup of earlier.

Give that a shot and let me know how it works out.

[Spyderturbo007]

This fix is a little drastic, but solves most iTunes connection problems. Try deleting your user preference file for iTunes. You want to make a backup of the original file before deletion.

Keep in mind that you will lose all iTunes preferences, but you can put back the original file if it doesn't work. If it does, you'll have to recreate any and all preferences you have set.

Close iTunes

Navigate to C:\Users\InsertUserNameHere\AppData\Local\Apple Computer\iTunes\iTunesPrefs.xml

I don't know your username, so you'll need to substitute it for the part above where I have "InsertUsernameHere". Once you find that file, you'll want to make a copy first, delete the original and restart iTunes. iTunes will automatically recreate the iTunesPrefs.xml file when you reopen iTunes

If that doesn't work, just close iTunes, and overwrite the new file with the old one you made a backup of earlier.

Give that a shot and let me know how it works out.

[velairma]

Quick question, how do I find my username? I normally login with my email address so I'm really not sure if that is the same as my "username".
I have tried every other method on this site - even Googled to find what else can be done and so far nothing seems to work. I will give this a shot in hopes of it working. I really appreciate your help!

Will update later, thanks!

[velairma]

I appreciate your help.. This is super odd but I came home today from work.. Opened up iTunes clicked on store & now it works! Totally odd but I'm glad its working.. thanx anyway!

[Spyderturbo007]

Well, I guess as long as it works.

Just for future reference, the Username I was referring to would be the one used to log into your computer. You can find that by clicking on the Start button and it's at the very top in the blue header bar.