Jump to content

Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

How it Works Create Account

Blue screen & shut down

  • Please log in to reply




  • Member
  • PipPip
  • 57 posts
Hello everyone,

DELL Studio Hybrid Desktop PC with VISTA

I have recently changed AntiVirus protection on this PC. I now have the avast free version installed.

I never had blue screen incident before the change of anti virus software. However, I've had two blue screens & auto shut down incidents since the change of Antivirus protection...one just a week ago, and another just a few minutes ago.

This time, I got this message,

Windows has recovered from an unexpected shutdown.

Problem details:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.
Locale ID: 1033

Additional information about the problem:
BCCode: 21
BCP1: 87DA0D90
BCP2: 00000001
BCP3: 80000018
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:

Read our privacy statement:

I have NO idea as what any of this means. But, I'm realy worried.

Your help would be much appreciated.

Thank you :)

Edited by ill_never_b_a_geek, 11 August 2010 - 11:36 AM.

  • 0





  • Topic Starter
  • Member
  • PipPip
  • 57 posts

Please disregard this request. It has been answered elsewhere.

Kind regards.
  • 0

Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP