Hi there! I purchased a new Gateway All-in-One ZX4300 a month ago and have had no problems. All of a sudden last night the cursor froze on me. I thought it was the battery in the mouse but it was not. I cannot even use CTL + ALT + DELETE. I have paid version of AVG 9.0 and it froze while scanning, even in safe mode. I am unable to perform a system restore because it freezes, and I cannot open the event monitor without making it freeze, also. Computer will work with a clean boot but without any startup programs loaded.
I followed all the steps in the malware forum but found nothing. Super Spyware kept crashing. Malware Byte found nothing. I have attached logs from Malware Byte, GMER, and OTL. (I am unable to upload ark.txt for some reason, but nothing was found). all scans were done in safe mode.
Please help! I hate the thought of doing a "clean install".
Thanks in advance,
Miki