[clixto]

do you think there that Win is causing this issue?

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I believe I did this before and there was something that said there was an issue with the hardware but it didn't specify and then it just rebooted

Edited by clixto, 28 September 2010 - 08:57 AM.

[clixto]

I believe I did this before and there was something that said there was an issue with the hardware but it didn't specify and then it just rebooted

Edited by clixto, 28 September 2010 - 08:57 AM.

[rshaffer61]

OK does that mean you do or do not have a Win 7 installation cd?
Is it a retail, OEM or upgrade disk?

[clixto]

retail and I have the cd

[rshaffer61]

OK before trying this again I just thought of something that might give us a little more information. Even though the below instructions are for Vista it should work the same way for Win 7.

Please follow the steps below to enter the Event Viewer program in Vista. This will give me more information into what is causing your issue. You can get to Event viewer two ways and I will post both for you.

Method One

• Go to
• Start
• In the Search box type in Event Viewer in the search box and press Enter
• From this point you can follow from step four from the below method as they will be the same.
Method Two

• Go to Start
• Right click on the Computer Icon and select Manage
• Navigate to the Event Viewer, You will be prompted to accept the action you are going to perform. Click continue
• On the left window pane click on Local and then expand the Windows entry. This will allow you to see every error for the past 24 hours as well as the last 7 days in the right window pane.
• Look for the ones that correspond to the times that your issue occurred.
• If any are found please double click and expand the error. This will open and give you more information on the error.
• Please include that in your next reply.

[clixto]

I made a stupid boo boo. I went and reinstalled windows 7 again. My apologies.

[rshaffer61]

Issue still happening then?
Did you do a repair install or format and fresh install?

[clixto]

I think format. I'll see what it does and post again tomorrow.

Edited by clixto, 28 September 2010 - 02:04 PM.

[rshaffer61]

OK thank for the update. Check and make sure all the drivers are loaded and working in the Device Manager. If not let em know and we can work on them.

[clixto]

ok thanks. Just checked device manager and universal serial bus (usb) controller has a hazard sign. Couldn find the driver

[rshaffer61]

Do you have a drivers disk for the motherboard or the system?
If not you may have to check manufacturer site

[clixto]

just tried installing xfx vid card cd and got an error saying program setup application has stopped working

[rshaffer61]

Ok well you checked memory and hd and they both passed.
OS has been reinstalled so thats not a issue now.
Try the event viewer again except do it this way.
Please follow the steps below to enter the Event Viewer program in XP. This will give me more information into what is causing your issue.

Go to

Start and then click on Run
Type in eventvwr.msc and press Enter
On left side click on Applications On right side look for any RED X about the time of a incident
On left side click on System. On right side look for any Red X about the same time of a incident
Also look for any yellow exclamation mark at the same time in either of the above
If you find any double click on one at a time and take a screenshot.
To take a screenshot click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start
All Programs
Accessories
Paint
In the empty white area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop

Include as a attachment in your next reply
If your attachment is to big to attach then go to Mediafire .
Register and upload your file.
Then reply with the link located to the right of your now uploaded file on Mediafire

[clixto]

attached is the pic

Attached Thumbnails

• 

[rshaffer61]

Cyberlink Rich video is part of PowerDVD 7 (the new release). It is not crucial to PowerDVD's operation. If you wish to remove it, go to services.msc and disable "Cyberlink RichVideo Service"