[Essexboy]

OK lets quarantine them

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :Files
  ipconfig /flushdns /c
  c:\windows\system32\spool\drivers\w32x86\HPZIPM12.exe
  c:\windows\system32\HPZipm12.exe
  
  :Commands
  [purity]
  [resethosts]
  [emptytemp]
  [EMPTYFLASH]
  [CREATERESTOREPOINT]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

ONCE DONE

Retry MBAM and lket me know the result

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i ran otl and pasted the commands then "fix" button, but its stuck now exactly at this point:
[CREATERESTOREPOINT]
[Reboot]
while saying :"checking SrService service do not interrupt"
its still runing at this very moment, so what do i do now plz?

[uberfayt2]

i ran otl and pasted the commands then "fix" button, but its stuck now exactly at this point:
[CREATERESTOREPOINT]
[Reboot]
while saying :"checking SrService service do not interrupt"
its still runing at this very moment, so what do i do now plz?

[Essexboy]

If OTL has not finished now then close it and reboot then retry MBAM

[uberfayt2]

MBAM still freezes at 3 seconds, while preparing for scaning. can I run otl in safe mode and see what happens.
just to remind you on the remaining problems: _windows can't terminate itself at shutdown (so i have to unplug)
_internet explorer and the internet connexion don't work
_cleaning softwares freeze in different situations in normal mode.
ps: i just wanna know if i'm in a desperate situation ?^^

[Essexboy]

OK lets try a radical approach to this - I would like you to download and install service pack 3

This will replace a majority of windows files especially any that are corrupt

[uberfayt2]

ok, but won't it delete my files ?

[uberfayt2]

oh and btw, those two files are still there, just so you know...

[Essexboy]

No it will just update the windows files - we will revisit the HP files on completion

[uberfayt2]

oh man...it says that setup cannot update my windows files cuz the language is different from the one installed (its frensh in my case )

[Essexboy]

No problem - if you look on the download page there is a place where you can change the language

[uberfayt2]

ok here's what happened: i downloaded the french version, it worked. but then the "checking for the current version of windows" phase didn't wanna start, and it didn't seem like there was any problem, so i went ahead and canceled the operation, so i can start another one, but a message poped to tell me that "an update is already running", i opened the task manager and noticed it was indeed there (basically, all the problematic programs that doesn't start do appear on the task manager).i suspect that its a windows file wich is not working rather than a result of the malware's doing right ?

[Essexboy]

That sounds very musch like it to me - allow SP3 to install, it will reboot when completed

[uberfayt2]

well that's precisely the problem, cuz it's been more than 30 minutes that its "checking for the current version" without actually doing anything (the bar didn't even start filling up)
ps: plz do you thing we can get through this, cuz its sounding desperate

[Essexboy]

OK using taskmanager end the process

The go here and run the Fixit programm about halfway down

Then try windows updates and see if it offers you SP3

[uberfayt2]

no good, even the "fix it" freezes at "preparing to install"...what a screwed issue...