[dragonthrone]

My model is ASUS A42JK, windows 7. Have been getting this problem even since I got this laptop 2 months ago.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 18441

Additional information about the problem:
BCCode: a
BCP1: FFFFFFFFFFFFFF8C
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80002EEBE3F
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\110110-18486-01.dmp
C:\Users\CYQ\AppData\Local\Temp\WER-38688-0.sysdata.xml

Read our privacy statement online:
go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I have add this file to attachment, just in case, here is the link from megaupload:
www.megaupload.com/?d=N6X7H9VV

Thanks for your help.

Attached Files

•  Minidump.zip   55.71KB   159 downloads

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Help anyone??

[dragonthrone]

Help anyone??

[rshaffer61]

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program

[dragonthrone]

Did what you said, here is the report

==================================================
Dump File : 110110-18486-01.dmp
Crash Time : 1/11/2010 7:15:06 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : ffffffff`ffffff8c
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02eebe3f
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\110110-18486-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 103110-332952-01.dmp
Crash Time : 31/10/2010 3:02:47 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : 00000100`00000800
Parameter 3 : 00000000`00000008
Parameter 4 : 00000100`00000800
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\103110-332952-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

[rshaffer61]

Have been getting this problem even since I got this laptop 2 months ago

Are you saying this laptop is brand new and still under warranty?
Dies this mean you have no recovery disk?
Is there data you need to save?

[dragonthrone]

Have been getting this problem even since I got this laptop 2 months ago

Are you saying this laptop is brand new and still under warranty?
Dies this mean you have no recovery disk?
Is there data you need to save?

Yup, it is brand new and still under warranty.
I did make a recovery disk from the recovery partition in the laptop, tried it before, the problem still exist even if I recover my laptop.
Nope, transferred all the important data into an external HDD.

[rshaffer61]

OK of restore didn't work then a full format and fresh install is in order. I am wondering though since this has been going on since day one if this isn't caused by memory.
Please do the following and let me know.
If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:



8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:



10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:




It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.



The following image is the test results area:



The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

[dragonthrone]

Tried the memtest86, run it for 6 passes and 0 error. I tried to take a screen shot of it, but I guess it does not work without going into windows.

So I guess the problem is not with the ram??

[rshaffer61]

Download Speedfan (The download link is to the right), and install it. Once it's installed, run the program and post here the information it shows.
The information I want you to post is the stuff that is circled in the example picture I have attached.
To make sure we are getting all the correct information it would help us if you were to attach a screenshot like the one below of your Speedfan results.

To do a screenshot please have click on your Print Screen on your keyboard.

• It is normally the key above your number pad between the F12 key and the Scroll Lock key
• Now go to Start and then to All Programs
• Scroll to Accessories and then click on Paint
• In the Empty White Area click and hold the CTRL key and then click the V
• Go to the File option at the top and click on Save as
• Save as file type JPEG and save it to your Desktop
• Attach it to your next reply

[dragonthrone]

Downloaded it, installed it, run it twice. It does not show as much information as yours. Here's the screenshot.

and here is whatever in the white box.
Win9x:NO 64Bit:YES GiveIO:NO SpeedFan:YES
I/O properly initialized
Linked ISA BUS at $0290
No active display found!
Found nVidia GeForce GT 335M
Linked nVidiaI2C0 SMBUS at $3D403E3F
Linked nVidiaI2C1 SMBUS at $3D403637
Linked nVidiaI2C2 SMBUS at $3D405051
Scanning ISA BUS at $0290...
Scanning I2CNVidia SMBus at $3D403E3F...
Scanning I2CNVidia SMBus at $3D403637...
Scanning I2CNVidia SMBus at $3D405051...
Found Intel® Core™ i5 CPU M 520 @ 2.40GHz
End of detection

Attached Thumbnails

• 

Edited by dragonthrone, 06 November 2010 - 08:51 AM.

[rshaffer61]

OK that didn't show me much except your temps seem to be good.
Go to

Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem

[dragonthrone]

I typed in Chkdsk /r and click ok, a black window appear and disappear immediately. I went on to restart the laptop but nothing is being run. Is there any other way I could do this?



Edit: run it afew times and manage to get a screenshot on what the black windows write.

Access Denied as you do no have sufficient privileges.
You have to invoke this utility running in elevated mode.

so should I run it in safe mode?

Edited by dragonthrone, 06 November 2010 - 09:53 AM.

[rshaffer61]

You may have to run it in administrative mode.
Right click on the Run window and then click on Run as administrator
Then do the instructions from there.

[dragonthrone]

Disk check completed, at the end it says volume is clean.

[rshaffer61]

Disk check completed, at the end it says volume is clean.

Well that is good news and bad news. That means we're not dealing with a hd consistency problem.
Let's move on to the File system then.
Go Start and then to Run ("Start Search" in Vista),
Type in: sfc /scannow
Click OK (Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.
If sfc does not find any errors in Windows XP, it will simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Usually, it's pretty big file, so upload it to Flyupload, and post download link.


If you don't have Windows CD....
This applies mostly to Windows XP, since Vista rarely requires use of its DVD while running "sfc"
Note This method will not necessarily work as well, as when using Windows CD, because not always ALL system files are backed up on your hard drive. Also, backed up files may be corrupted as well.

Go Start and then Run
type in regedit and click OK


Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

You will see various entries Values on the right hand side.

The one we want is called: SourcePath

It probably has an entry pointing to your CD-ROM drive, usually D and that is why it is asking for the XP CD.
All we need to do is change it to: C:
Now, double click the SourcePatch setting and a new box will pop up.
Change the drive letter from your CD drive to your root drive, usually C:
Close Registry Editor.

Now restart your computer and try sfc /scannow again!


Thanks to Broni for the instructions



Revised and Simplified:


Do you have a valid XP CD?

If so, place it in your CD ROM drive and follow the instructions below:

• Click on Start and select Run... type sfc /scannow (note the space) (Let this run undisturbed until the window with the blue progress bar goes away)

SFC - Which stands for System File Checker,
retrieves the correct version of the file from %Systemroot%\System32\Dllcache or the Windows installation source files, and then replaces the incorrect file.
If you want to see what was replaced, right-click My Computer and click on Manage. In the new window that appears, expand the Event Viewer (by clicking on the + symbol next to it) and then click on System.