[hospitaldoctor]

now my computer doesnt turn on anymore. the power supply light isnt on.
what is with this?

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Sounds like the PSU has died again

[rshaffer61]

Sounds like the PSU has died again

[hospitaldoctor]

why did it die if its new? whats the problem? why would it die again?
so what should i do now? what is recommended at this point?
thanks

[rshaffer61]

Just because it's new doesn't mean it won't die.
As I said before the PSU Dell put in is probably a non branded type made cheaply to keep the cost down.
I would contact them since they just put it in correct less then a week ago or so?
It's covered under warranty so have them replace it with a good quality one and have the technician check the system completely now since this is the second PSU that has gone out on it the same way.
No telling if the new mobo has sustained any damage also so better to have them check it all at this point.
This is faulty equipment so you should not have a problem getting them to replace it.

[hospitaldoctor]

ok thanks, they offered to ship me a refurbished tower with the same specs. am i better off taking the new refurbished tower instead?

[rshaffer61]

How old is yours?

[hospitaldoctor]

I bought it in September 2009
about 1 year old
Is it worth having them come back and try to fix it again or should I just tell them to send me a refurbished one with the same specs. They want to send me the refurbished. I am not under warranty either, they are doing a courtesy for me. I only had 1 year warranty, and it has been 1 year and 2 months.
The thing is, now that the computer does not turn on, how can I transfer my files? I never backed up any of my data/files....
Also, I have a $200 program on my computer that cannot be transferred to another computer... so I will automatically lose that program... I would have to re-buy it on the new computer.

[rshaffer61]

Transferring files is not something you can do without having a working system.
Do you have to send the system back before they will send the other?

[hospitaldoctor]

No
They allow me to keep both systems for 3 days before shipping the old one back.
Should I take the refurbished one rather then have a technician come and fix the new one?
What do you recommend? Thanks

[rshaffer61]

Well at this point there would seem to be something wrong with your that is burning PSU's up.
I would take the refurbished one and when you get it we can transfer the data over.
Now this will only transfer the data and not the programs.
I would check to see if they are including the OS installed on the system or if that is something we will have to worry about once you get it.
They may send you a system short of the hard drive which you may have to move to the new system when you get it.
If that is the case there should be no problems then..

[hospitaldoctor]

so i should definitely go with the refurbished tower rather than having a technician come look at the tower?
how can i transfer the data if my computer doesnt turn on?
they told me the tower will come with a new hard drive
arent refurbished systems more prone to faults since they are used and had already been returned?
is it possible that the technician didnt really even switch the PSU and it was the same old one? how can i be sure?
thank you

[rshaffer61]

so i should definitely go with the refurbished tower rather than having a technician come look at the tower?

Yes

how can i transfer the data if my computer doesn't turn on?

Once the system gets there we will have to do some changing of the hd's and then transfer everything. Then transfer hd's back tot heir original system.

arent refurbished systems more prone to faults since they are used and had already been returned?

Not really as they are usually returned to factory defaults and made sure to meet factory specs.

is it possible that the technician didnt really even switch the PSU and it was the same old one? how can i be sure?

Doubtful as your original PSU was dead so he would have changed it out.
There is no way for you to know for sure since you did not physically stand there and watch him do the repairs.

[hospitaldoctor]

The original PSU was never dead.... it just smelled very bad so I turned off the computer for good. This new one has died for good though. Ok so I will ask Dell for the refurbished system rather than having another technician come look at the system.
Will the refurbished system have new parts? A new hard drive or do they just wipe out the hard drive and re-use everything?
Thank you.

[123Runner]

You also need to find out if the refurbished unit will come with the OS installed on it.

[rshaffer61]

Will the refurbished system have new parts? A new hard drive or do they just wipe out the hard drive and re-use everything?

This will all depend on the reason for it being refurbished. If it was a company lease system then most likely they wiped the drive.
If parts needed to be replaced they would have been replaced.
As for new parts it is doubtful unless the system was returned under warranty.
As 123runner and i have stated you need to find out if the system will have a OS installed on the hard drive or is that something we will need to take care of once you get it.